Xbox One Troubleshooting: Fix Common Problems
The first step towards a working Xbox One is identifying the problem. Select one of our preferred guides below to diagnose and solve Xbox One common issues.
Xbox One Turns Itself Off
What to do when your Xbox One shuts down unexpectedly? Try the following fixes first.
Xbox One Won't Turn On
What to do when your Xbox One won't power on, and/or the status light on the front doesn't light up? Try the following fixes first.
Xbox One Overheating
If your Xbox One is displaying signs of overheating, such as unexpected shutdowns, error messages, or loud fan noise, then follow these troubleshooting steps to identify and resolve the issue.
Xbox One Fan Not Working
If your fan isn't spinning up, making obnoxious grinding noises, or is not cooling your console correctly, check out the troubleshooting tips on this page.
Xbox One Disc Drive Not Accepting Disc
The drive makes a clicking or grinding noise or does not accept the disc. The potential cause includes a bad disc drive.
Xbox One Disc Stuck in Disc Drive
The Xbox One console will not eject the disc in the drive. Potential causes include a hardware malfunction, and a faulty disc drive.
Xbox One Black Screen
If your Xbox One isn't outputting video to your television, resulting in a black screen or 'no input' message, use the following solutions on this page to fix the issue and get back to gaming.
Xbox One Turns Off Unexpectedly
Your console powers down in the middle of a game, shortly after turning on, or completely randomly.
Xbox One Won't Connect to Internet
Your Xbox One says that it can't connect to the internet or continually drops its WiFi connection.
Xbox One Video Output Poor Quality
Your television isn't displaying in 720p or says that the settings are incorrect.
Didn't see your problem? The iFixit Community has answers.
Browse the most common questions asked by our members to see more solutions. Still no luck? You can always ask for help!