Xbox One Troubleshooting: Fix Common Problems

What to do when your Xbox One won't power on, and/or the status light on the front doesn't light up? Try the following fixes first.

What to do when your Xbox One shuts down unexpectedly? Try the following fixes first.

The drive makes a clicking or grinding noise or does not accept the disc. The potential cause includes a bad disc drive.

The Xbox One console will not eject the disc in the drive. Potential causes include a hardware malfunction, and a faulty disc drive.

If your Xbox One isn't outputting video to your television, resulting in a black screen or 'no input' message, use the following solutions on this page to fix the issue and get back to gaming.

If your Xbox One is displaying signs of overheating, such as unexpected shutdowns, error messages, or loud fan noise, then follow these troubleshooting steps to identify and resolve the issue.

If your fan isn't spinning up, making obnoxious grinding noises, or is not cooling your console correctly, check out the troubleshooting tips on this page.

Your Xbox One says that it can't connect to the internet or continually drops its WiFi connection.

Your console powers down in the middle of a game, shortly after turning on, or completely randomly.

Your television isn't displaying in 720p or says that the settings are incorrect.