Xbox One Black Screen

The Xbox One may be misconfigured if the cable works but the television does not display. You need to reset your display settings:

1. If there is a disc in the drive, eject it.

2. Press the Xbox button for five seconds to turn off the Console.

3. Press and hold the Xbox and eject buttons until you hear a beep from the Console.

Note: This will make the Xbox display in the lowest resolution. If you wish to change the resolution, follow the steps under the "TV not at best resolution" troubleshooting option.

If the Xbox still does not connect to the television, then the TV may be the problem. Try some of the following to determine if the issue is with your display device...

• Check your Display's Settings: Access the TV or monitor settings and ensure that they are configured to support the resolution of the Xbox One. Try lowering the resolution on the Xbox One to see if it resolves the issue.
• Test your Console with a Different Display: Connect the Xbox One to a different TV or monitor to determine if the issue is related to the display device.

If your Xbox One works fine with a different display, the issue is most likely with your display device. Check out iFixit's Television Repair Page or the Display Repair Page to find your device.

Occasionally, issues could occur when your system's files become corrupted. If this is the case, you must factory reset your Console.

Following these steps will reset your console, and will remove your local saved data. Be sure to back up your saved game data to an external storage drive.

1. Turn the system on and press the Xbox button on the controller.
2. Select Profile & system > Settings > System > Console info.
3. Select Reset Console.
4. Choose the reset option you want: The first option is to Reset and remove everything. This full reset will remove all data from your Xbox or Reset and keep my games & apps. This partial reset will not delete your games or game data (Good if you cannot back up your data).

1. Insert your USB drive into your PC.
2. Open File Explorer.
3. Right-click your USB drive in the left-hand window and click Format.
4. In the File System menu, select NTFS.
5. Click Start. Do not remove the USB drive.

Keep your USB drive plugged in, and follow these steps to get the reset file.

1. Download the zipped recovery file from Microsoft.
2. The file will be compressed once it is finished downloading. Extract All the file's contents.
3. Open the unzipped folder and copy the $SystemUpdate file to the USB Drive.
4. Remove the USB drive from the PC and plug it into your Xbox.
5. Disconnect the ethernet cable from your Xbox One if you're using a wired connection.
6. Please turn off the console and unplug it from power.
7. Please wait 30 seconds, then plug it back in.
8. Plug the flash drive into the USB port on the front of the Xbox.
9. Press and hold the Pair and Eject buttons on the console. Then, press the Xbox button on the console.
10. Continue holding down the Pair and Eject buttons for 10–15 seconds.
11. Listen for two power-on sounds a few seconds apart. Once you hear them, release the Pair and Eject buttons. If you don't hear two power-on sounds after 15 seconds, the process fails, and you should restart from step 6.
12. Once the console restarts and the digital experience setup guide appears, remove the flash drive and follow the instructions to reset your Xbox One.