Xbox One Turns Off Unexpectedly

If your Xbox turns off unexpectedly after a period of inactivity you may need to adjust the settings so that it does not turn off automatically:

1. Turn the console on and press the Xbox button on the controller to reach the Home screen.

2. Select the Settings option.

3. Select Power & startup then Turn off after.

4. Select your preferred period of inactivity before the console automatically powers down.

If your Xbox still turns off unexpectedly then it may be improperly ventilated. If you receive a message saying that the console is getting improper ventilation then you should:

1. Turn off the console.

2. Wait at least an hour.

3. Move the console to a well-ventilated location.

4. Restart the console.

A well-ventilated location is one where there are no objects on, under or right next to the console. Ensure that all of the vents are clear and have good air flow.

If your console turns off unexpectedly during use or inactivity, the power outlet may be bad or the power cord could be plugged in incorrectly. Try plugging the supply directly into a different outlet, not through a surge protector and check that the cord is properly plugged into the outlet and the console.

If the power outlet is providing power but the console still does not turn on, the power supply itself may be the issue. Check the light on the power supply; if the light is solid white or orange, then the power supply is working properly. If there is no light, unplug the power supply and let it cool for 20 minutes, then try plugging it back in. If it still does not light up, replace the power supply.