BLU Users: Known issue is occurring after updating, preventing you from logging in. Update at your own risk! Released December 2015 as a budget smartphone from BLU.

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Do not update your BLU phone!

Updating your BLU phone will keep you from unlocking your phone. Spread the word.

Answered! View the answer I have this problem too

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I just had the same problem! :(

by

I have this problem is there any known solution? I can not even call support becuase i have no other phone

by

Hello, Not how you really notify people of this, But I cannot think of a better way to get the word out. so if your post is pulled down due to "not repair related I'll vote to keep it up. Also Please do not include spread the word, this will make duplicates of this come up everywhere. Keep helping people out!

by

how do we fix it? i just did it and cant get in

by

anybody reached blu service? no answer from them on my side, none one phone, none on email, nothing at all...

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40 Answers

Chosen Solution

Folks I'd suggest resetting it. I just did and it seems to be fully functional. Unfortunately though, you WILL loose ALL data including photos and pictures. It sucks, but it is sadly the only solution in this moment in time.

Also, make sure to remove any SD cards because I have read there are issues if it isn't removed when resetting.

I am very disappointed with the phone and BLU as a company overall. I am definitely upgrading as soon as possible to a new phone and new and trusted brand. Customer service was garbage.

Best of luck to all of you. Hopefully this can be avoided in the future.

Link is here for restarting: https://www.mobileheadlines.net/blu-life...

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I just did!it works!!!!! No data left of course...but good enough

by

I reset it and it's working but I did not take the SD card out and now it wants to formal. I have over 1,000 photos on it. Ugh.

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Just pull it out Sd card before format read it with another device. Those of you that do not have google backing up fotos n docs well You’re just dumb and deserve to loose pics sAd use of a device Yeesh I lost Nothing google backs up Daily it’s free feksrs .

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This answer was originally to another question.

Can we start class action against Blu? I don't want lose all my precious photos and videos.

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Class action Your Job to back up computers you own and data you’d like to preserve. Period. Sue BLU . For my 149 bux I’m still good my life reset and brought all data. Pics and contacts right back on fone bout twenty min

by

Just reset fone if you correctly tied your google account with the android fone Duh! Then wen fone resets . At boot it will ask to restore from last backup which is generally daily on google. Puts yer Shiet trump back wer ya wer before ya bricked our ... wella Yeesh .. so much panic

by

I synced with google. But many files are stored in an app. And those data are not synced by google!!! Although I get all my contacts, pictures.

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Samuel Ohev-Zion is the CEO

10814 NW 33rd St

STE 100

Doral, FL 33172

Here's the CEO's email address:ceo@bluproducts.com and sammy@ct-miami.com

Here's the CEO's facebook page: https://www.facebook.com/samuel.ohevzion

Here's the CEO's twitter: https://twitter.com/sammy_ct

Make sure you leave a review on google, too. https://goo.gl/maps/WhEAups9LC22

Ask him directly how you will be compensated since supports says they are not compensting anyone at all for their negligence.

Also, here's a great place to get an answer: https://www.bbb.org/south-east-florida/p...

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This answer was originally to another question.

I have submitted a request on their Blu Life One X2 contact page. I have tried contacting their customer service and ran in to the same problem of the business hours. Then I tried calling their corporate number and was informed I was the 101th person in line waiting for a call and then as I waited I was eventually rerouted and told to call back during normal business hours. I am only left with 7 attempts before my phone is wiped clean!!! This is absolutely ridiculous but at least I know I'm not alone in this insane problem

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i only left 3 attempts before my phone is wiped. I wish the company can do something.

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Samuel Ohev-Zion is the CEO

10814 NW 33rd St

STE 100

Doral, FL 33172

Here's the CEO's email address:ceo@bluproducts.com and sammy@ct-miami.com

Here's the CEO's facebook page: https://www.facebook.com/samuel.ohevzion

Here's the CEO's twitter: https://twitter.com/sammy_ct

Make sure you leave a review on google, too. https://goo.gl/maps/WhEAups9LC22

Ask him directly how you will be compensated since supports says they are not compensting anyone at all for their negligence.

Also, here's a great place to get an answer: https://www.bbb.org/south-east-florida/p...

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This answer was originally to another question.

I have the same problem. How can you do a factory reset?

Thank you

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1. Turn the phone OFF

2. Press and hold the POWER BUTTON and VOLUME UP

The phone will buzz and reboot

3. When the menu appears, use VOLUME DOWN to select Factory Rest

4. Press the POWER BUTTON to select reset

5. Confirm that you want to perform a factory rest in the next screen

by

I got the recovery screen, the volume buttons are not working in my BLU X2 device. Any help?

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This answer was originally to another question.

I did the factory reset and it came up as if it were a new phone. I had it reload all my apps and that took awhile. I made the mistake of rebooting again, it went back to the lock screen. Having to factory reset one more time. I will not turn it off or restart again. Hopefully, they will get this fixed quickly.

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This answer was originally to another question.

Did you have a PIN that was less than six digits? My only guess for the cause of this would be BLU forcing all PINs to be six or more digits, which would brick everyone's phone whose PIN was too short.

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My pin was 4 digits and I am locked out.

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We're all locked out, no matter the PIN length.

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This answer was originally to another question.

To people who did the factory reset, did your phone start working again or are you still locked out?

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I wiped my phone by entering too many passwords and it seems fine after the wipe.

by

I wiped mine as well, trying to download an app on my laptop that can restore wiped files...

by

I went through the Factory Reset process. Lost data but Google remembered which apps I had and they're reloading now.

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did factory reset after taking out my memory card. fortunately google restored my contacts and all my photos are on the card. phone seems fine

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I was not so fortunate. After "wrong pattern" wipe, setup kept crashing. So I did a full factory wipe. Still crashing. Then I tried NOT entering my google user info or anything, and........SUCCESS!! Not much to be excited about. It's not the promised update to nougat, and all my data including any contacts since last backup 11 months ago, are gone. Photos got cloud synced, so like a 90% loss.

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This answer was originally to another question.

Hey guys to all of you has that issue I factory reset my phone and it seemed to be working so far

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Please, tell us exactly what happened with your Apps and data... Thanks

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This answer was originally to another question.

As of right now the only thing that seems to work is factory resetting the phone. Here is a link for anyone who doesn't know how to do a reset.

http://androidroothow.pro/blu-life-one-x...

(remember this will erase all data)

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thats all i found out too

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This answer was originally to another question.

Had the same issue. Only option is to hard reset phone.

My advice: Put BLU out of business by never buying their garbage again! We got 3 phones: one they took back due to defects (bot a Samsung), one died (bot another Samsung), and they turned the 3rd one into a brick with an untested update ... all three problems in less than a year.

Phone hardware is junk, service and support SUX, software is buggy, and spyware is included FREE ... thanks BLU!!!

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@blusux Sorry to burst your bubble, but a year ago this month Samsung killed their Note 7 phones using this method.

https://news.samsung.com/us/samsung-taki...

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Samuel Ohev-Zion is the CEO

10814 NW 33rd St

STE 100

Doral, FL 33172

Here's the CEO's email address:ceo@bluproducts.com and sammy@ct-miami.com

Here's the CEO's facebook page: https://www.facebook.com/samuel.ohevzion

Here's the CEO's twitter: https://twitter.com/sammy_ct

Make sure you leave a review on google, too. https://goo.gl/maps/WhEAups9LC22

Ask him directly how you will be compensated since supports says they are not compensting anyone at all for their negligence.

Also, here's a great place to get an answer: https://www.bbb.org/south-east-florida/p...

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This answer was originally to another question.

Instagram Oficial: @blu_products

Urgent: Life One X2 Lock Software Fix!

If your Life One X2 was updated and experienced an issue with a password lock, send us an email at escalations@bluproducts.com

We will provide you with the software update that resolves the issue and grants you access to your device.

Note: This fix is only for users which haven’t yet done a Factory Reset or exceeded the amount of pin attempts.

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Maybe another waiting game by Blew Like Us! After another week they will say their damned email server went down. Highly doubt they have a fix yet. Why did they not just confess what has happened?

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This answer was originally to another question.

Blu has put out a fix on their twitter (email them at escalations@bluproducts.com for the fix). Can anyone confirm whether this restores your data or not?

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Yes, all data is restored if done properly.

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Is that data restore for reset phones, or just those that are still locked out?

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This answer was originally to another question.

Samuel Ohev-Zion is the CEO

10814 NW 33rd St

STE 100

Doral, FL 33172

Here's the CEO's email address:ceo@bluproducts.com and sammy@ct-miami.com

Here's the CEO's facebook page: https://www.facebook.com/samuel.ohevzion

Here's the CEO's twitter: https://twitter.com/sammy_ct

Make sure you leave a review on google, too. https://goo.gl/maps/WhEAups9LC22

Ask him directly how you will be compensated since supports says they are not compensting anyone at all for their negligence.

Also, here's a great place to get an answer: https://www.bbb.org/south-east-florida/p...

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Has anyone tried entering in the password incorrectly enough times to get the phone to reset? I am getting a message along the lines of "You have (amount of tries you have left) before your phone gets wiped"

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I have 2 tries left but I don't know if I want to waste them...

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The phone will reset and wipe it clean

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go to Updated phone and now I can't unlock it

for solution, a factory reset

THANK YOU!

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A factory reset?? Y have important information in my phone ! My work depend of that information.

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This answer was originally to another question.

Same here. This phone started with issues from the first week I had it, as it stopped charging when plugged in. To charge, I have to plug it in, then restart it. Their only suggestions to fix was a hard reset, which I did twice with no luck. Now they want me to ship it off for up to a month for repair. Awful customer service and it appears a sub-par product.

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This answer was originally to another question.

I downloaded the update but I didn't install it yet, thank God I googled about the update to make sure it didn't break anything. Since I downloaded it, is there a way to delete it? I'm sure it's a zip folder somewhere, right? Thanks for posting and i really hope BLU sorts this out tomorrow.

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This answer was originally to another question.

does anybody know anyway to copy the data from internal storage to pc ?

i don't want to lost my data :((

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Yeah, I'd also like to know if this is possible!

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This answer was originally to another question.

I have the same problem.

If I do a factory reset, will the upgrade still be there?

I have no info to lose, since everything is in the cloud, but before I do anything else on this phone I want to make sure of the right steps.

If I factory reset and can get it to let me in, how do I find the update and delete it?

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To those who did the hard reset: Did it work? One post said it was worse. Is that the recommended course of action? Please, reply!!

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I wiped my phone by entering too many passwords and it seems fine after the wipe.

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This answer was originally to another question.

guys we know this situation is too bad, so i recommend, is anyone know the solution or some information that can help us, please share with us

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According to everyone here and my dad, factory reset

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I've spoken with BLU customer support 2 different times since this error occurred 3 days ago. They have a recording on the customer service line that says they are aware of this problem and are working around the clock to come up with a fix. Their reps have no clue as to when the fix will be in. Unfortunately, I didn't back up my photos to the cloud and am waiting for the fix just to save them. Got some really awesome, one of a kind pics as the camera is pretty decent on this phone.

I agree with most everyone here, BLU service totally sucks! The phone in question here I sold to my neighbor and am helping them remedy the problem. I left BLU after many years and phones to go to Samsung Galaxy S8 dual sim. I can't tell you how awesome this phone is. I bit the bullet and spent the money to get a great phone and am so glad I did.

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This answer was originally to another question.

I wonder is it possible to install custom recovery like TWRP on this?

If yes, then the screen lock should be removable.

If you can boot TWRP without wiping the phone you can use the file manager on there with system partition mounted then navigate to:

"/data/system/"

Delete or move to another folder:

- locksettings.db, locksettings.db-shm and locksettings.db-wal

Once this is one, reboot phone from recovery and the phone should have no lock screen.

I have only tested this on android 6.0.1 to 7.0 Samsung Firmware.

TWRP stands for Team-Win Recovery Project, it is a custom recovery that can be used to flash custom Roms and root your phone using custom root files that are only flashable through custom recoveries.

It also can be used to gain access to data in phones that are stuck in boot.

Here is a guide on how to flash the TWRP recovery:

https://forum.xda-developers.com/general...

Most likely you do not have OEM unlocking enabled (needed to flash files in fastboot mode) in the debugging options of your phone which means you may have to do a factory reset.

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This answer was originally to another question.

Me and my husband have blu life one x2 and my husband updated and the same thing happened to him. However, i have McAfee which i clean my phone every week and a few months ago mcafee told me to disable the update app because it was a high risk app, so i did. now i am glad i listened to my antivirus, because i did not have to update, because it was disabled. if anyone gets their phone done you need to get an antivirus app and scan and clean your phone every week, if you see something that says high risk you need to disable it, unless you installed it yourself, then you can uninstall it.

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Probably the first time mcafee has been right

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This answer was originally to another question.

https://www.google.com/url?sa=t&source=w...

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This answer was originally to another question.

I just had the same issue. Tried all my passwords, from original ones, to date of birth and ss# approx 8-9 characters or numbers. Nothing worked. Luckily I have backed up my phone. Went ahead and entered password incorrect 8 more times and phone reset back to factory. My current phone number and cell service still works. Entered gmail and backup sync for some emails etc. stuff worked, entered WiFi pass to reinstall all my apps updates etc.

Working now. New phone.

Reinstall all backup photos, music, contacts etc. customize screen and go about life again.

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This answer was originally to another question.

Same here. I usually wait to install updates because of this kind of junk. I use my phone for work and had to do a reset. I had been procrastinating backing up my photos and lost nearly 1000. Mostly of my kids. I'm pretty effing salty over this.

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This answer was originally to another question.

Add me to the list of !#^&@@ off people. I upgraded before the OP and thought it was just me. Can't factory reset as I have data on my phone that I need. Hopefully Blu publishes an apology and a fix in the morning.

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This answer was originally to another question.

Same problem here. Considering all previous comments I shall move the SIM card and microSd memory to an old phone (google account backed up) and wait to see if BLU comes out with a way to recover the phone without erasing its contents

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Me, too. But how long will you wait?

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This answer was originally to another question.

It almost sounds like the device gets encrypted during the update. Can someone send a picture of this? i am interested to see what this update does to the device. Has anyone thought that someone might have hacked Blu and released an update that Blu did not make that encrypts the device during the update to make it unusable?

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Called Blu and after 1 1/2 hours on the phone they hung up on me. Called back and they have a recording stating they are aware of the issue, and they're working "AROUND THE CLOCK" to fix it. Don't see how they could fix it. Can they push a fix to all affected phones while they are inoperable?

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This answer was originally to another question.

This is just a shot in the dark but try entering 0's for the password. Sometimes that is used for new setups. If it doesn't work you haven't lost anything. Just enter them until it accepts or rejects the first time.

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is it possible to get a copy of the new update on a computer for decompiling to see if anyone could possibly locate the password and help anyone that has this device??

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This answer was originally to another question.

I had the same problem. I waited on hold for 90 minutes before they told me that they are aware of the problem and that there is nothing they can do. You will have to do a factory reset of your phone. I hoped you backed up your data. I did not.

They have stopped all updates until they fix the problem but for you and me it is too late.

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This answer was originally to another question.

I have followed the same process. Called Blu and after 1 1/2 hours on the phone they hung up on me. Called back and they have a recording stating they are aware of the issue, and they're working "AROUND THE CLOCK" to fix it. Don't see how they could fix it. Can they push a fix to all affected phones while they are inoperable? Most data I have is on Google services, except my texts. I have some important info that I will lose if I reset. I was thinking of giving them a day to fix the issue, but the same question keeps coming to me, Can they push a fix to all affected phones while they are inoperable?

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If it is what i think it is then most likely no. My guess is that during the update the phone gets encrypted and while waiting on the user to enter the unknown password Data, Voice, and Text are disabled and can not be used. Kinda sucks but that is how it is. My guess is that they will locate the unknown password and release it to the public so anyone affected can simply enter the password and get back into their phone.

by

If there's some unknown password out there. Thanks for the opinion though. I'm hoping they have some sort of fix within a day so I don't lose my data.

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This answer was originally to another question.

Is it possible that this update was actually malware and our passwords, etc are now compromised?

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I'm wondering the same thing. The lack and delay of information on Blu's part made me go hmm after the brief info I read about the old malware issue in the system.

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This answer was originally to another question.

I did the factory reset but when I get to the step where it asks me if I want to revive BLU notifications, a message pops up that says "Unfortunately, settings has stopped." Help?

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If you are receiving the unfortunately settings has stopped message during setup..... Just back out and restart from the start of the setup without connecting to your network. ( when you get back to the select Network screen just select your network and forget it and continue with the setup)

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This answer was originally to another question.

I got talked to the blue company yesterday and now my husbands phone works, what you have to do is type anything in the password box until you get down to zero attempts, it will completely erase your phone, but you will be able to set up your phone like it was when you bought it.

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This answer was originally to another question.

Try sending a support request through http://bluproducts.com/contact/support/ , perhaps if they receive many formal requests they will solve it faster. I am waiting for them to answer how to proceed.

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I just received response from Blu. They say they have a fix. Contact them through their web site at www.bluproducts.com/service. I think they reset mine through a push as I found it downloading some software and it started again reset. Lost tons of irreplaceable data. That was 4 days ago, now they say they have a fix.

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This answer was originally to another question.

Resetting it will wipe all local data, so if you do not have your data synced with your cloud account that is great. You won't be able plug it into your computer and access your data either, I tried with no luck. The update ruined my display 3/4 is translucent. I contacted BLU twice and spoke with a representative that asked me to fill out information in an email he sent me. My phone is out of warranty by 16 days, pathetic! Okay, so if you want to reset your phone with the risk of losing phone only stored data then: Shutdown the phone and hold power and volume button to do a factory reset.

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I just received response from Blu. They say they have a fix. Contact them through their web site at www.bluproducts.com/service. I think they reset mine through a push as I found it downloading some software and it started again reset. Lost tons of irreplaceable data. That was 4 days ago, now they say they have a fix.

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This answer was originally to another question.

Has anyone tried using one of those android data recovery/extraction, after doing the factory reset?

to get pictures and data back.

I got some pictures that would really hate to lose, but also kind of need my phone working...

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Solution can be found here: Updated phone and now I can't unlock it

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I just received response from Blu. They say they have a fix. Contact them through their web site at www.bluproducts.com/service. I think they reset mine through a push as I found it downloading some software and it started again reset. Lost tons of irreplaceable data. That was 4 days ago, now they say they have a fix.

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Information for that fix can be found in the thread mentioned above in a post by me.

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This answer was originally to another question.

I guess finding a fix is going to take some reading.

I contacted blu and they sent me the directions and "patch"

Everything was going well and I was starting to feel a little more relaxed.

Then I get the message that my pin was correct but my data is corrupted.

When you read the directions if the patch doesn't work they then instruct you to do what you've been waiting a week to see fixed. I'm not familiar with law jargon, but doesn't intentionally bricking on the user end just protect blu from warranty claims?

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This answer was originally to another question.

I wiped and rebooted several times and wasnt able to get past the security registration with Blu. Some one mentioned not sysncing with Google but skipping all that stuff, I tried that and finally I am in. I left out the sim card and sd card as well. Good luck

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Jackson Tullis will be eternally grateful.
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