Answer to: Do not update your BLU Life One X2! (11-28-17)I had the same problem. I waited on hold for 90 minutes before they told me that they are aware of the problem and that there is nothing they can do. You will have to do a factory reset of your phone. I hoped you backed up your data. I did not. They have stopped all updates until they fix the problem but for you and me it is too late.