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Original post by: Bob McHardy ,

Text:

I had the same problem.  I waited on hold for 90 minutes before they told me that they are aware of the problem and that there is nothing they can do.  You will have to do a factory reset of your phone.  I hoped you backed up your data.  I did not.

They have stopped all updates until they fix the problem but for you and me it is too late.

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open