Roborock Q5 Max Plus Brush Not Moving

Hair, string, and other debris can often wrap around the brushes, making it harder to spin or stop spinning completely. To clean it:

• Flip the vacuum upside down and remove the main brush cover.
• Remove the main brush and use a cleaning tool to remove any dust and debris on the brush.
• Remove end caps and remove anything tangled around the brush axil on both sides.
• Clean the inside of the brush housing as well.
• Reinsert the brush securely and ensure it clicks into place.
• Reinsert the brush cover, making sure the pins go into the top slots and the cover clicks into place.

For the side brush  

• Hold the brush down and remove the screw holding it down.
• Clean the brush and remove anything that might be tangled.
• Screw the brush back in.

If the brush is not properly seated, it may not spin as expected. To check:

• Remove the main brush and inspect the brush compartment for obstructions.
• Reinsert the brush, ensuring it is properly aligned and locked in place.

• Hold the power button for 3-5 seconds to turn off the vacuum. Turn it back on and manually direct it to the dock using the app.

Dust buildup or damage to the brush motor can prevent movement. To troubleshoot:

•  Turn the brush manually to check for resistance.
• Use compressed air to clean dust from the brush motor area.
• If the brush still does not spin, contact Roborock support for further assistance.