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Apple iPhone Troubleshooting: Fix Common Problems

The first step towards a working Apple iPhone is identifying the problem. Select one of our preferred guides below to diagnose and solve Apple iPhone common issues.

Lines on Screen

Does your iPhone have lines on the display? Are you having issues making out the image because of vertical or horizontal lines? Have a look at these fixes!

Screen
Apple iPhone
Apple iPhone

Battery Draining Fast

Has your iPhone battery suddenly started draining rapidly? Are you charging your phone multiple times in a day? Try some of these fixes!

Battery
Apple iPhone
Apple iPhone

Not Charging

Use this page to troubleshoot why your iPhone might turn on, but won't hold a charge.

Battery
Apple iPhone
Apple iPhone

Touch Screen Not Working

The touch screen on your iPhone is not responding, is not accepting touch input, seems frozen or is unresponsive in certain places.

Performance
Apple iPhone
Apple iPhone

Keeps Restarting

Is your iPhone boot looping? Is it restarting unexpectedly, (or predictably). Are you only getting an Apple on screen before it restarts? These solutions can get you up and running.

Power
Apple iPhone
Apple iPhone

Overheating

Is your iPhone getting a temperature warning onscreen? Does your iPhone refuse to work due to excess heat? If so, these fixes can help!

Temperature
Apple iPhone
Apple iPhone

Randomly Shuts Off

Does your iPhone randomly shut off, keep turning off or repeatedly goes off and comes back on? Follow these fixes and keep your phone running.

Power
Apple iPhone
Apple iPhone

is Charging but Won't Turn On

What to do when your iPhone doesn't power on at all, even when plugged in and charging? Try these fixes first.

Power
Apple iPhone
Apple iPhone

Home Button Not Working

Your iPhone home button is not working, it does not vibrate when pressed, your home button is broken or does not click.

Input/Output
Apple iPhone
Apple iPhone

Won't Turn On

If you're experiencing problems with your iPhone not turning on or displaying anything on screen when the power button is held, use this problem page to diagnose the problem figure out the solution.

Power
Apple iPhone
Apple iPhone

Volume Buttons Not Working

Does your iPhone refuse to recognize when you press your volume buttons up or down? Do you have to press hard to get them to work at all? Take a look at these fixes.

Input/Output
Apple iPhone
Apple iPhone

Black Screen

Does your phone seem like it's powered up, but there’s nothing on screen? Can you hear incoming notifications, but not see them on the display? Try these fixes!

Screen
Apple iPhone
Apple iPhone

Blurry Camera

iPhone camera won’t focus? Having a hard time getting a good picture? Does your camera vibrate constantly? Try these fixes!

Camera
Apple iPhone
Apple iPhone

Invalid or No SIM

Is your iPhone not detecting your SIM card? Does it say "No SIM" or warn the SIM is invalid? Have a look at these fixes.

Input/Output
Apple iPhone
Apple iPhone

Frozen Screen

Is your iPhone stuck on the same screen and won't respond? Is your iPhone frozen and won't turn off? Have a look at these fixes!

Performance
Apple iPhone
Apple iPhone

Liquid Detected in Lightning Connector

Is your iPhone warning you that you’ve got liquid in the Lightning port? Is it blocking you from charging or connecting other accessories? Try these solutions!

Error Code
Apple iPhone
Apple iPhone

Camera Black Screen

Consult this page if your iPhone camera is not working or does not work after a drop. It may only show a black screen, or the camera app may be crashing.

Camera
Apple iPhone
Apple iPhone

Stuck on Apple Logo

Your iPhone hangs on the Apple logo when trying to boot, or is stuck on the Apple logo while performing a software update. May or may not have a progress bar underneath.

Performance
Apple iPhone
Apple iPhone

Ghost Touch

Your iPhone experiences unexpected touch input. It swipes to other screens, or selects items without your interaction. iPhone has phantom touch input, or ghost touch.

Screen
Apple iPhone
Apple iPhone

No Sound

Your iPhone isn't emitting sounds, may not being ringing when there are incoming calls, or you cannot hear when listening to music with the built in speakers.

Audio
Apple iPhone
Apple iPhone

Won't Connect to WiFi

Your iPhone is not connecting to WiFi or will not stay connected to WiFi. Your iPhone has a grayed out WiFi switch or the WiFi toggle cannot be enabled. Your iPhone is not connecting to the network.

Connection
Apple iPhone
Apple iPhone

Bluetooth Not Working

Consult this page if your Bluetooth devices will not connect to your iPhone, Bluetooth is unavailable or grayed out, Bluetooth hangs when trying to connect or connect drops frequently.

Connection
Apple iPhone
Apple iPhone

Glitching Screen

Is your screen acting strangely? Is it acting possessed or flashing colors? Take a look at this page to help narrow your search.

Screen
Apple iPhone
Apple iPhone

Backlight Not Working

Is your iPhone backlight not working? Learn about the common causes and solutions of iPhone backlight failure.

Performance
Apple iPhone
Apple iPhone

Touch ID Not Working

Consult this page if your iPhone indicates Touch ID is not available, will not read your fingerprint, or fails to function.

Input/Output
Apple iPhone
Apple iPhone

Slow Charge

Is your iPhone taking ages to charge? Are you losing patience while waiting to get enough juice to unplug? Give these fixes a try.

Battery
Apple iPhone
Apple iPhone

Apps Not Downloading on iPhone

Consult this page if your iPhone will not download apps, apps will not install or you are unable to get apps to update.

Connection
Apple iPhone
Apple iPhone