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Phone Troubleshooting: Fix Common Problems
The first step towards a working Phone is identifying the problem. Select one of our preferred guides below to diagnose and solve Phone common issues.
Phone Black Screen
If your phone has a black screen, this page aims to help you identify the causes and what to do to fix them.
Screen
Phone
Phone Won't Turn On
Is your phone not turning on? Is your screen black, or battery dead? Follow these fixes and get your phone running again.
Power
Phone
Didn't see your problem? The iFixit Community has answers.
Browse the most common questions asked by our members to see more solutions. Still no luck? You can always ask for help!
How to stop the annoying moisture detected at the USB charging port.
Samsung Galaxy S9+
Whats the best way to clean and maintain the USB-C port?
Google Pixel XL
I dropped my phone on the floor, the screen became black still working
Samsung Galaxy S III
SIM Card not recognized after drop
Essential Phone
Fingerprint scanner not working after replacing screen. Pixel 6 Pro
Google Pixel 6 Pro
