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Chromebook Troubleshooting: Fix Common Problems

The first step towards a working Chromebook is identifying the problem. Select one of our preferred guides below to diagnose and solve Chromebook common issues.

No Sound

Is your Chromebook not playing sound, or are you experiencing audio issues? Try some of the tips on this page.

Audio
Chromebook
Chromebook

Not Connecting to Wifi

Chromebook not connecting to, finding, or logging into your wireless network? This guide will help you diagnose and resolve Wi-Fi connectivity issues on your Chromebook, regardless of the model.

Connection
Chromebook
Chromebook

White Screen of Death

Does your Chromebook boot to a white startup screen with the Chrome logo, or get stuck on a blank white screen? This guide will help you diagnose and resolve the issue.

Screen
Chromebook
Chromebook

Black Screen

Is your Chromebook powering on but not showing any content on the built-in display? Try some of the tips on this page.

Screen
Chromebook
Chromebook

Not Charging

ChromeOS showing that your Chromebook isn't charging even though it's plugged in? Try some of the tips on this page.

Battery
Chromebook
Chromebook

Screen Upside Down

If your Chromebook's screen has suddenly flipped and is displaying upside down, it can be disorienting, but don't worry; this guide will help you fix the issue. These troubleshooting steps are applicable to various Chromebook models.

Screen
Chromebook
Chromebook

Lines on Screen

Are you seeing lines or artifacts on your Chromebook's screen? Try some of these troubleshooting tips that apply to various Chromebook models.

Screen
Chromebook
Chromebook

Won't Turn On

Is your Chromebook wholly dead and not turning on? Are you noticing that there are absolutely no signs of life? Are you unable to charge your device? Have a look at these tips.

Power
Chromebook
Chromebook

Running Slow

Is your Chromebook running slower than usual? Don't worry; this troubleshooting guide will help you identify and address performance issues on your Chromebook, regardless of the model.

Performance
Chromebook
Chromebook

Loud Fan Noise

Is your Chromebook's cooling fan running loud or constantly? Try some of the tips on this page.

Sound
Chromebook
Chromebook

USB Ports Not Working

When the USB ports on your Chromebook stop working, it can be frustrating because these ports are essential for connecting external devices. This guide will help you diagnose and resolve USB port issues on your Chromebook, regardless of the model.

Input/Output
Chromebook
Chromebook

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