Chromebook Troubleshooting: Fix Common Problems
The first step towards a working Chromebook is identifying the problem. Select one of our preferred guides below to diagnose and solve Chromebook common issues.
Chromebook White Screen of Death
Does your Chromebook boot to a white startup screen with the Chrome logo, or get stuck on a blank white screen? This guide will help you diagnose and resolve the issue.
Chrome OS RMA shim
An RMA shim is needed if a service center needs to replace the logic board, and is needed to reinstall the device's firmware or software image.
Chromebook Lines on Screen
Are you seeing lines or artifacts on your Chromebook's screen? Try some of these troubleshooting tips that apply to various Chromebook models.
Chromebook No Sound
Is your Chromebook not playing sound, or are you experiencing audio issues? Try some of the tips on this page.
Chromebook Screen Upside Down
If your Chromebook's screen has suddenly flipped and is displaying upside down, it can be disorienting, but don't worry; this guide will help you fix the issue. These troubleshooting steps are applicable to various Chromebook models.
Chromebook Not Connecting to Wifi
Chromebook not connecting to, finding, or logging into your wireless network? This guide will help you diagnose and resolve Wi-Fi connectivity issues on your Chromebook, regardless of the model
Chromebook Black Screen
Is your Chromebook powering on but not showing any content on the built-in display? Try some of the tips on this page.
Chromebook Not Charging
ChromeOS showing that your Chromebook isn't charging even though it's plugged in? Try some of the tips on this page.
Chromebook USB Ports Not Working
When the USB ports on your Chromebook stop working, it can be frustrating because these ports are essential for connecting external devices. This guide will help you diagnose and resolve USB port issues on your Chromebook, regardless of the model.
Chromebook Won't Turn On
Is your Chromebook wholly dead and not turning on? Are you noticing that there are absolutely no signs of life? Are you unable to charge your device? Have a look at these tips.
Chromebook Loud Fan Noise
Chromebook's cooling fan running loud, or constantly? Try some of the tips on this page.
Chromebook Running Slow
Is your Chromebook running slower than usual? Don't worry; this troubleshooting guide will help you identify and address performance issues on your Chromebook, regardless of the model.
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