Causes
If your Xbox One Wireless Controller is not turning on, the controller might need to be charged. Plug the controller into the Xbox console using a USB cord. To check the controller’s battery level, press the Xbox button, and navigate to the home screen. The controller’s charge should be displayed in the bottom right corner of the home screen. Allow the controller to charge until the controller’s charge level is full (this could take several hours).
If your Xbox One Wireless Controller is losing battery power very quickly, the controller’s batteries may be faulty. If the batteries will not charge or lose charge very quickly, replace the batteries using the Xbox One Elite Wireless Controller Series 1 (Model 1698) Battery Replacement Guide.
- 2 minutesVery easy
If all nearby wireless devices are turned off and you are still experiencing connectivity issues, there may be too many controllers connected to your Xbox console. Make sure that you do not have more than eight controllers connected to the console at any one time (eight controllers is the limit for an Xbox One console).
If your Xbox One Wireless Controller has been synced to a different device, it will not automatically sync back to the Xbox console. Turn on your Xbox One console and hold down the “SYNC” button on your controller simultaneously with the “SYNC” button on your console. Hold these buttons down together until the light on your controller begins to flash rapidly, then release both “SYNC” buttons. After about five to ten seconds, your controller should connect to the console.
Some users have reported that their Xbox One Wireless Controller will not connect with their Xbox console when their headset microphone is plugged in. Unplug your headset’s microphone and reconnect the Xbox One Wireless Controller. If the controller does not connect automatically, sync the controller and console, again. Once a connection has been established, plug the microphone back into your headset.
If you are using a Model 1697 controller, your internal headphone jack may be damaged. Try unplugging the microphone and connect the controller, again. If you continue to have problems, try a different pair of headphones that are known to work.