If your controller has an issue, refer to the Xbox One Wireless Controller Model 1708 Troubleshooting guide.
Controller firmware recovery ¶
If your controller was disconnected during a firmware upgrade, these steps should be followed to recover the firmware.
- This must be done over USB. The wireless on these controllers no longer functions in this condition.
- Use a known good USB cable. If you are unsure about the condition of the cable you used when the update failed, it is best to not use it. Find (or purchase) a known good cable first. To avoid problems like this in the future, it is best to not update your controller(s) over wireless.
- If you are doing this on a PC running Windows 10, no additional controllers are required. However, if you are using an Xbox One console you must have one functional controller for navigation.
- There is no guarantee your controller is recoverable. While the chance of recovery is very good, it is not 100% successful.
Steps for recovery
- Step 1: In order to ensure there is no residual power left in the controller, remove the batteries from the controller. Leave them out of the controller for ~15 minutes to ensure there is no residual power in the controller before recovering the firmware.
- Step 2: Plug the controller into a Xbox One or Windows 10 PC. At this point, follow the instructions that match how you are going to recover the controller going forward.
Note: Windows 10 is required to use the Xbox Accessories application. This application is not supported in Windows 7 or 8. Both OSes also have issues with driver installation of these controllers and treat these controllers as a Controller Update device.
- Step 1: Log into a user account with an associated Microsoft account. If you do not want to convert an existing account, make a new one for this step.
- Step 2: Download the Xbox Accessories application. This application is found in the Microsoft Store.
- Step 2: Plug the controller into your PC. The controller should register at this point.
- Step 3: Click the Update required button. Once you press this button, the controller should begin to accept firmware. DO NOT interrupt this once it starts.
- Step 1: Navigate to the Devices and Accessories app on your Xbox One console. You will need to use your working controller for this.
- Step 2: Once are are in the Devices and Accessories app, find your bricked controller. Tip: Look for the following: Plugged in. This is the controller you want to update.
- Step 3: Re-run the failed firmware upgrade. Note: Your first recovery attempt may not be successful. If you have trouble the first time, try updating the firmware again.
If you followed this procedure correctly, your controller should be functional again.
Driver installation problems ¶
In Windows 7 and 8.x, the Xbox One controller is known to have problems with automatic driver installation; this happens because Windows 7 and 8.x lack bundled drivers. The best solution to this problem is to manually install the driver, so you know you will never have this problem again. On non-Elite controllers, you have 2 options to fix the issue:
- Step 1: Plug in the controller. The initial installation is very likely to fail, so be prepared to intervene in the event this happens. If it works the first time then the driver was probably already on the system.
- Step 2: Open Device Manager. Find the Xbox One Controller. This is typically located under Xbox Peripherals (Legacy)
- Step 3: Select the Driver tab.
- Step 4: Click Update Driver.
- Step 5: Try using Search automatically for updated driver software. This is known to work in many cases. Skip this if you want to retain a local copy if you use your controller on multiple PC's, as this can be inconvenient.
- Step 6: If this did not work, download the driver from Microsoft and put this somewhere on your computer.
Your controller should now work. Just bear in mind administrative privileges are required, so you will either need to use an Admin account or know the password to an Admin account on the system if you have a Standard or Limited account.
The easiest way for a novice to fix the problem is to install the driver from the .exe file that was originally released when Microsoft officially supported PC compatibility. This driver is older, so you may need to go into Device Manager and update it if you have a problem.
This driver can be found here:
Background and Identification ¶
The Xbox One Wireless Controller Model 1708 can be quickly identified by the presence of a full faceplate, since the X button is no longer covered by a single piece of glossy plastic that is separate from the faceplate. The texture that is used on the plastic shell is also different from previous controllers as well.
If you still want to be sure, the label in the battery compartment will say Model 1708.
Shared features between models 1537, 1697 and 1708 include:
- The Start and Back buttons found on the 360 controller have been replaced with the Menu and View buttons, respectively.
- The triggers on the Xbox One controller have been mounted with individual rumble motors to enhance the gaming experience.
- The Xbox button now glows white when the controller is switched on.
- The X, Y, B, and A buttons are the only colored parts of the controller.
- The controller also features a micro-USB cable at the top of the controller to enable charging while plugged into the console and connecting for use with a computer.
Shared features between models 1697 and 1708:
- The controller now features a 3.5mm headphone jack, which makes the headset adapter optional. With the headphone jack integrated into the controller, the headset adapter requirement is not an issue anymore if you want to use 3rd party headsets. Note: While the headset adapter is no longer required, adjusting the volume or muting your headset will need to be done in software. Users who want hardware control will need the headset adapter.
Features unique to the 1708:
- The back plastic on the controller has a texture that is very different from both the 1537 and 1697.
- The front faceplate eliminates the plastic X button cover that was present on previous controllers. The plastic cover that holds the sync button in the controller no longer covers the front of the controller.
- Microsoft offers the 1708 controller in White, Black, Green, Orange, Red and Blue as standard colors. If these colors are not to your liking, special edition controllers are released occasionally.
- This controller was the first controller to offer the Xbox Design lab option though the Microsoft store. The entire controller can be customized to the color scheme you want, which means that Microsoft probably has the option to make the controller look a certain way if none of the default options are to your liking. However, this option adds $20 to the base price of the controller.
PC Use ¶
This controller is a very popular choice for PC gaming, since most games work with this controller without resorting to Xinput emulation. While the Xbox controller is popular because the overwhelming majority of games support it, this controller is incompatible with DirectInput games.
Custom mapping can be used with this controller in the Xbox Accessories app, but you must be on the console or PC the map is stored on in order to use the specific maps you like to use. For PC gaming, this essentially means Windows 10 is a requirement.
PC connectivity on Windows 7/8.x/10 ¶
- Bluetooth (Windows 10 only)
- Xbox One Wireless Adapter (Available at Amazon, Best Buy and GameStop)
- MicroUSB cable