Support Questions Ask a Question

Troubleshooting ¶ 

If your controller has an issue, refer to the Xbox One Wireless Controller Model 1708 Troubleshooting guide.

Common problems ¶ 

Background and Identification ¶ 

The Xbox One Wireless Controller Model 1708 can be quickly identified by the presence of a full faceplate, since the X button is no longer covered by a separate piece of plastic from the rest of the buttons.

Other primary differences include a different texture of plastic and the presence of a integrated "grip" on the back of the controller.

If you want to be absolutely certain you have a Model 1708 controller, the battery compartment label will say Model 1708.

Features ¶ 

Shared features between models 1537, 1697 and 1708 include:

  • The Start and Back buttons found on the 360 controller have been replaced with the Menu and View buttons, respectively.
  • The triggers on the Xbox One controller have been mounted with individual rumble motors to enhance the gaming experience.
  • The Xbox button now glows white when the controller is switched on.
  • The X, Y, B, and A buttons are the only colored parts of the controller.
  • The controller also features a micro-USB cable at the top of the controller to enable charging while plugged into the console. It can also be used to connect the controller to a PC.

Shared features between models 1697 and 1708:

  • Model 1708 controllers feature an integrated 3.5mm headphone jack (software controlled). Compatibility is limited to the CTIA/AHJ standard.
    • Users with headsets that do not use this standard still need the headset adapter.

Features unique to the 1708:

  • The back plastic on the controller has a texture that is different from Model 1697/1537 controllers.
  • The front faceplate largely eliminates the plastic X button cover that was present on previous controllers. The plastic cover used on previous controllers is no longer present. It is still present to hold the Sync button, but no longer covers the glowing X button.
  • Microsoft offers the 1708 controller in White, Black, Green, Orange, Red and Blue as standard colors.
  • If the standard colors are not to your liking, you can customize a controller in the Xbox Design Lab for an extra $20. This is also the first controller to offer this option.
  • If you do not like the stock colors and Xbox Design Lab options, special edition controllers based on this controller are more common then previous controllers.

PC Compatibility ¶ 

This controller is a very popular choice for PC gaming, since this controller works with more PC games natively since Xinput support is far more common. While this controller is compatible with most games, it does not support DirectInput.

Custom mapping ¶ 

Note: Windows 10 is requires to use this feature.

Custom mapping can be used with this controller in the Xbox Accessories application, but you must be on the console or PC the map is stored on. This controller does not have the option to save maps to the controller for use on other devices.

While custom mapping is limited to Windows 10, the default map works in Windows 7 and 8.

PC Connection Options (7/8.x/10) ¶ 

Additional Information ¶ 

PC World Review

Wikipedia: Xbox One Controller

View Statistics:

Past 24 Hours: 84

Past 7 Days: 634

Past 30 Days: 3,057

All Time: 34,268