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How to unbrick a controller from a interrupted firmware update ¶ 

If your controller gets disconnected during a firmware update, these steps may recover your controller. Notes:

  • This must be done over USB
  • Use a known good USB cable for this procedure. If you are not sure if your cables will work for this procedure, purchase a new cable for recovery purposes.
  • ALWAYS use USB for firmware updates. NEVER update your controller over wireless.
  • A Xbox One console or Windows 10 PC is required.
  • You need at least one functional controller to navigate your console if you are using an Xbox One. This is not the case when you recover the controller on a PC.
  • There is no guarantee your controller is recoverable. While the chance of recovery is very good, it is not 100% successful.

Steps for recovery

  • Step 1: In order to ensure there is no residual power left in the controller, let the controller sit without batteries for 24 hours. The controller cannot have any reserve power or this will not work.
  • Step 2: Plug the controller into a Xbox One or Windows 10 PC. Note: If you do not use a Windows 10 PC, the controller will be listed as a "Controller Update" device and fail installation. The controller will not install in this mode in these OSes.

Windows 10

  • Step 1: Log into a Microsoft account and download the "Xbox Accessories" app from the Microsoft Store.
  • Step 2: Plug the controller into your Windows 10 PC.
  • Step 3: Click Update required in the Xbox Accessories app. Let this firmware update run.

Once you do this, the controller should be functional again.

Xbox One

  • Step 1: Use your working controller to navigate the menus of your Xbox One. Find the Devices and Accessories menu.
  • Step 2: On the page with the controllers, find the controller that was bricked. Note: Remove the batteries so you can quickly find it in devices and Accessories.
  • Step 3: Re-run the firmware upgrade. Note: It may take more then one attempt to get this to work.

Once you do this, the controller should be functional again.

Troubleshooting ¶ 

If your controller has an issue, refer to the Xbox One Wireless Controller 1537 Troubleshooting guide. Note: The troubleshooting steps for the 1537 controller apply to the 1708.

Background and Identification ¶ 

The Xbox One Wireless Controller Model 1708 can be quickly identified by the presence of a full faceplate, since the X button is no longer covered by a single piece of glossy plastic that is separate from the faceplate. The texture that is used on the plastic shell is also different from previous controllers as well.

If you still want to be sure, the label in the battery compartment will say Model 1708.

Shared features between models 1537, 1697 and 1708 include:

  • The Start and Back buttons found on the 360 controller have been replaced with the Menu and View buttons, respectively.
  • The triggers on the Xbox One controller have been mounted with individual rumble motors to enhance the gaming experience.
  • The Xbox button now glows white when the controller is switched on.
  • The X, Y, B, and A buttons are the only colored parts of the controller.
  • The controller also features a micro-USB cable at the top of the controller to enable charging while plugged into the console and connecting for use with a computer.

Shared features between models 1697 and 1708:

  • The controller features a 3.5mm headphone jack as a standard feature. You no longer need to use the headphone adapter with non-Microsoft headsets.
  • The thumb sticks feature a thicker texture on the edges of the analog stick, compared to the previous controller. This allows for an even better grip.

Features unique to the 1708:

  • The back plastic on the controller has a texture that is very different from both the 1537 and 1697.
  • The front faceplate eliminates the plastic X button cover that was present on previous controllers. The plastic no longer extends to the front and is only used for the sync button and to cover the MicroUSB port on this controller.
  • Microsoft offers the 1708 controller in White, black, Green, Orange, Red and Blue as standard colors.
  • This controller is available through the Microsoft store as a customized controller through Xbox Design Lab, but costs $20 more. With the exception of the analog sticks, most parts can be customized. The color combinations offered are limited, so you may not be able to get the combination you want this way.

PC use (General information) ¶ 

This controller is a very popular choice for PC gaming, since it works with the most games out of the box on Windows PC's. While it is a popular choice, it does not work with DirectInput games.

One "quirk" with this controller is the controller driver is known to have problems loading automatically and requiring manual installation in Windows 7 and 8.x. When you run into this problem, there are two fixes for this issue.

Note: This DOES NOT happen in Windows 10.

  • Option one: Use Device manager

If you want the latest version of the driver out of the gate, you will need to get it from Device Manager. You likely need administrative permissions for this, but you will get the latest version this way

  • Option 2: Download the driver for manual installation

If you wish to keep a local copy that needs to be updated so you do not have to rely on Microsoft having a copy, you can download a copy of the driver from multiple locations.

For a newer local copy, look at these links:

PC connectivity (Windows 7/8.x/10) ¶ 

  • Micro USB cable (15ft is recommended)
  • Bluetooth (Windows 10 only)
  • Xbox One Wireless Adapter (Available at Amazon, Best Buy and GameStop)

Driver for Xbox Wireless adapter

Additional Information ¶ 

Wikipedia: Xbox One Controller

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