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Introduction

The directional pad on your Xbox Controller could become unresponsive or sticky. If this happens it could be necessary to remove the directional pad to either replace or clean it. This guide will teach you how to access and replace the directional pad on your Xbox One Wireless Controller Model 1708.

  1. Slide the battery cover toward the top of the controller to remove it. Lift up  the batteries or the battery pack from the battery compartment.
    • Slide the battery cover toward the top of the controller to remove it.

    • Lift up the batteries or the battery pack from the battery compartment.

  2. Insert a plastic opening tool into the top seam, and  gently work the opening tool to the bottom of the controller. Continue using the opening tool to gently pry the side plate off of the controller.
    • Insert a plastic opening tool into the top seam, and gently work the opening tool to the bottom of the controller.

    • Continue using the opening tool to gently pry the side plate off of the controller.

    • Repeat this process for the second side plate.

  3. Gently peel the battery label  or punch a hole in the center of the sticker in the battery compartment to reveal the hidden screw.
    • Gently peel the battery label or punch a hole in the center of the sticker in the battery compartment to reveal the hidden screw.

    • Remove the five 9mm torx-9 security screws from the back of the controller.

  4. Orient the controller so the front plate is facing up. Lift the front cover off of the controller.
    • Orient the controller so the front plate is facing up.

    • Lift the front cover off of the controller.

  5. Turn the controller face down and gently lift the rear plate.
    • Turn the controller face down and gently lift the rear plate.

  6. Turn the device over and remove the directional pad by gently pulling it away from the controller.
    • Turn the device over and remove the directional pad by gently pulling it away from the controller.

Conclusion

To reassemble your device, follow these instructions in reverse order.

14 other people completed this guide.

Dylan Gross

Member since: 09/25/2017

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Cal Poly, Team S18-G3, Forte Fall 2017 Member of Cal Poly, Team S18-G3, Forte Fall 2017

CPSU-FORTE-F17S18G3

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6 Comments

Will one of the D-pads from the Xbox One controller model 1698 fit and work with the Xbox One-S controller model 1708. I have been looking all over the net for a replacement D-pad and other buttons like the RB, LB Bumper setup and I have had absolutely no luck finding replacement D-pads or other buttons specifically designed for the Xbox One-S controller. I would greatly appreciate your help.

Walter “Biggdubbya” Kloster - Reply

My D-pad was not working properly so I dropped drops of alcohol and other cleaners to fix the issue since the screws inside my controller were stripped and I was unable to open it and at the beginning it worked but then It started failing again so I did it again and this time the left direction is dead. I sent it to be repaired and they told it couldn't be salvaged yet they repaired the thumbsticks just to force me to pay them.

Diego Jose - Reply

The D-pad on our controller sticks. I disassembled the device and discovered one of the small metal pieces that are supposed to spring back after the button is pressed has been deformed. I will need new ones, but I don’t know what to call the part or where to get it, but I’m sure it’s pennies? Any suggestions? I’d add a photo if I could here.

Joseph Greer - Reply

Search for “Xbox One Controller Replacement D-Pad Button Metal Dome Conductive Film Sticker” on Amazon, NewEgg or Ebay. Should cost 5-10 bucks. Cheaper if you get it shipped from China, but takes forever.

Sudil Mahendra -

Incomplete guide making it useless and I am pretty sure someone else can do better

Jason Bouchard - Reply

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