Student-Contributed Wiki

Student-Contributed Wiki

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Common Problems ¶ 

If your controller is not functioning and it is not a hardware issue like faulty analog sticks, the problem is likely caused by one of these common problems.

The Controller Will Not Turn On ¶ 

The controller does not turn on when fully charged.

The Controller Was Disconnected During a Firmware Update ¶ 

If your controller was disconnected during a firmware upgrade, it will not function until the firmware is recovered. To do this, the controller will need to be updated from scratch. Note: In this condition, the wireless on the controller is nonfunctional. This has to be done over USB.

Tip: If you have problems getting the controller to turn on, removing the batteries for 15 minutes before recovery is known to help in situations where this occurs.

Plug your controller into an Xbox One console or a PC. At this point, your method will vary. It should also be noted one functional controller is required to use a console for controller firmware recovery.

To recover the controller on a console, follow these steps:

  • Step 1: On the console, navigate to Devices and Accessories.
  • Step 2: Find the Elite controller. It should say Update Required if it is the correct controller.
  • Step 3: Re-run the firmware update.

PC recovery requires Windows 10 as a prerequisite. Newer versions of Windows 10 no longer require a Microsoft Account to download the required programs, but older versions usually do. Users on older versions of Windows 10 will need to convert an account or make a new account just for this task. After you have confirmed you have a Windows 10 system, you can begin the process of recovering the controller.

  • Step 1: Install the Xbox Accessories application.
  • Step 2: Once Xbox Accessories is installed, plug the controller in. It should turn on and say Update Required if your controller is visible to the PC and Xbox Accessories.
  • Step 3: Click Update Required and allow the firmware to reinstall.

If you followed these steps correctly, your controller should be functional again.

The Controller Does Not Function on the Computer ¶ 

When the controller is plugged into the computer using a USB cable, the controller does not function.

The Controller Drivers Are Not Installed ¶ 

In Windows 7 and 8.x, the Xbox One controller is known to fail automatic driver installation. This issue is well documented and is caused by the lack of an included driver with these operating systems and the inability for Windows Update to pick the driver up correctly in some circumstances. The standard controller offers two driver options:

Note: Correcting the issue by manually installing the driver requires administrator permissions. Users with Standard and Limited accounts will need the admin password to fix the issue this way.

Manual fix

Note: For Model 1708, this is the recommended fix. The driver in the .exe package is from 2012.

  • Step 1: Plug in the controller. If the automatic driver installation fails, go on to the next step.
  • Step 2: Open Device Manager and find the controller. This is typically located under Xbox Peripherals (Legacy) in Windows 7 and 8.x systems.
  • Step 3: Select the Driver tab.
  • Step 4: Click Update Driver.
  • Step 5: Try using Search automatically for updated driver software. If this doesn't work, go to Step 6.
  • Step 6: If this did not work, download the driver from Microsoft. Put this in a place you can easily find it on your computer. Once it is downloaded, select Browse my computer for driver software and manually select the driver.

If you did this correctly, your controller should now work.

Automatic install

The easiest way for inexperienced users to fix this problem is to use the .exe package that copies the required files to your PC that was released in 2012. This driver is older, but it is wrapped into a package that is easy to understand. This driver is no longer hosted by Microsoft, as they now load the driver through Windows Update.

Note: This driver is older. Some games may not work correctly until it is updated in Device Manager.

The driver can be found here: 64-bit .exe (TechSpot)

Other Problems ¶ 

Controller Won't Connect to Console ¶ 

I want to navigate my Xbox One, but my controller refuses to connect or will not stay connected for long.

Low Batteries ¶ 

Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. Replace the batteries in the controller or charge your battery pack.

Parts: AA Batteries for Xbox One, Xbox One Controller Charging Cable

Tools required: None

Another Wireless Device Is Interfering ¶ 

A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the controller.

Bluetooth connection issues ¶ 

Note: Bluetooth is only supported by Windows 10. If you are trying to use it in Windows 7/8.x, it will not work.

If you are using your controller over Bluetooth and you are having issues and it is not a signal problem, this can be caused by a chipset incompatibility, although it is rare.

If you are having issues and suspect the Bluetooth chipset, purchase a quality USB Bluetooth adapter and try to use that in lieu of the troublesome chipset.

If you have tried a different Bluetooth device, it is a software or connection problem that is caused by the actual controller.

Too Many Controllers Are Connected ¶ 

Xbox One Wireless Receiver (Model 1713)

Make sure you do not have more than eight controllers connected. The Xbox One console is limited to a maximum of eight connected controllers.

Controller Inactivity ¶ 

If you set down your controller for longer than fifteen minutes and then come back to an unresponsive controller, you may need to turn the controller back on. This is a power saving measure that is found on later controllers.

Controller Is Out Of Range ¶ 

Your Xbox One Controller signal has a range of 30 feet (9.1 meters). Make sure you are within this range.

Controller Is Not Synced ¶ 

If you sync your controller to another device, you will need to re-sync it back to your console. To do this, turn the Xbox One console on and hold the Sync button on the side of the console in until the light on the console rapidly flashes. Once you do this, press the Sync button on the controller. Your controller should be connected within 5 to 10 seconds.

Mic Preventing Connection ¶ 

Some people have reported that the controller will not connect with the headset mic plugged in. Unplug the mic, and reconnect. You may have to sync the controller again if this happens. Plug the mic back in after establishing a connection.

If you are using the internal headphone jack, it may be damaged or you are using incompatible headphones. Try unplugging your headphones and then plug them back in. If you continue having problems, try using a different pair of headphones.

If you continue having problems, the internal headphone jack should be replaced.

Parts: Xbox One headphone jack, Xbox One headset adapter

Tools required: T6 Torx, TR8 Torx, Spudger, tweezers (recommended)

Tools are not required if you use the Xbox One headset adapter to fix the issue.

Controller Will Not Turn On ¶ 

No matter how many times I try to connect or sync my controller, it will not turn on.

Low Batteries ¶ 

Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak, which may prevent connection to the console. Change the batteries in the controller. If you are using batteries that drain too quickly, try using NiMh rechargeable batteries or high quality Alakaline batteries.

Parts: AA Batteries for Xbox One, Xbox One Controller Charging Cable

Tools required: None

Low Battery Pack ¶ 

Your battery pack may be completely drained. Plug the controller into the console using a MicroUSB cable. To check on the charge status of your battery, press the Xbox button and your current charge level will be displayed.

If the pack will not charge (or drains quickly), replace the battery pack.

Part: Battery pack for Xbox One

Tools required: None

Defective Charge Cable ¶ 

Your charging cable may be defective and will not charge your controller at all. If this is the case, you will need to buy a new cord. While you can purchase an official Xbox cable, any MicroUSB cable will work to replace the damaged cable.

Part: Xbox One Controller Charging Cable

Tools Required: None

Sticky Buttons ¶ 

One or more of the buttons on my controller takes longer than usual to pop back up.

Dirt Build Up ¶ 

There could be minor dirt build up or your controller has sugary drink residue within your controller. Look at our Buttons Replacement Guide so you can get to get to your buttons for cleaning.

Parts: Xbox One Controller Action Button Gasket

Tools required: T6 Torx, TR8 Torx, Spudger, tweezers (recommended)

Replacing the switches themselves requires replacing the main board. However, if you are competent with through-hole soldering and can source out a damaged board or replacement buttons, the problem can be repaired without a new board. This is more time consuming then a complete board replacement but it is often much cheaper.

Part: Xbox One S Controller (1708) Motherboard

Tools: T6 Torx, TR8 Torx, Spudger, soldering station tweezers (recommended)

Malfunctioning Thumbstick ¶ 

I cannot properly navigate my Xbox One.

Residue Build Up ¶ 

Your thumbstick may be sticking or not rotating properly. Check out the Thumbstick Replacement Guide so you can get to your thumbsticks and clean or replace the thumbsticks.

Part: Thumbstick cover

Tools Required: TR8 Torx, Spudger

If this does not fix the problem, the thumbstick mechanism may be faulty meaning you should replace the secondary board. However, if you are comfortable with through-hole soldering the analog sticks can be replaced without a new board and frame. This is more time consuming but it is often much cheaper.

Part:

Tools: T6 Torx, TR8 Torx, Spudger, soldering station tweezers (recommended)

Broken Thumbsticks ¶ 

It is possible that you have have been gaming a little too hard and one or both of your thumbsticks are bent or broken. Look at our Thumbstick Replacement Guide to see how you can get back to your hardcore gaming habits in no time.

Part: Thumbstick cover

Tools Required: TR8 Torx, Spudger

If cleaning or replacing the thumbstick covers does not fix the problem, the thumbstick mechanism may be faulty meaning you should replace the main board. However, if you are comfortable with through-hole soldering you can replace the analog sticks without a replacement board.

Controller Won't Vibrate ¶ 

When I am playing games, my controller refuses to vibrate.

Vibration Setting Not Enabled ¶ 

Make sure your vibrations setting is enabled. This can be done in the settings of the game you are playing.

Low Batteries ¶ 

If your batteries are low, the controller may not vibrate in an effort to save the remaining battery life. Replace the batteries or charge your controller.

Parts: AA Batteries for Xbox One, Xbox One Controller Charging Cable

Tools required: None

Vibration May Not Be Supported ¶ 

Try using another controller on the game that you are playing. If the controller is still not vibrating, the game most likely does not support this option.

Vibration Motor is Defective ¶ 

If you have tried everything above and your controller still refuses to vibrate, there may be something wrong with the vibration motor. Get ready to grab a screw driver, you're going to need it for the Trigger Rumble Motor Replacement Guide. This guide requires soldering.

Part: Xbox One controller trigger vibration motor

Tools required: T6 Torx, TR8 Torx, Spudger, soldering station tweezers (recommended)

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