Student In Progress

Student In Progress

This wiki is being worked on by hardworking students.

Controller Won't Connect to Console ¶ 

I want to navigate my Xbox One, but my controller refuses to connect or will not stay connected for long.

Low Batteries ¶ 

Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. Replace the batteries in the controller or charge your battery pack.

Parts: AA Batteries for Xbox One, Xbox One Controller Charging Cable

Tools required: None

Another Wireless Device Is Interfering ¶ 

A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the controller.

Your Bluetooth chipset has compatibility issues ¶ 

Note: Windows 10 ONLY. The Bluetooth implementation in this controller does not work in Windows 7 or 8.x. For these OSes, do not consider this feature usable.

If you are using your controller over Bluetooth and you are having issues and it is not a signal problem, it is very likely to be a chipset compatibility problem. While these issues are likely to be very rare, it should not be discounted as being a remote possibility.

Try using a USB Bluetooth adapter with a good chipset and try again. If you no longer have issues, use this adapter or install a new internal wireless card in your system if you had issues with the internal Bluetooth hardware. Just be aware of the fact certain vendors use wireless whitelists, so you may not be able to freely replace the card in some circumstances.

Too Many Controllers Are Connected ¶ 

Make sure you do not have more than eight controllers connected. The Xbox One console is limited to a maximum of eight connected controllers.

Controller Inactivity ¶ 

If you set down your controller for longer than fifteen minutes and then come back to an unresponsive controller, you may need to turn the controller back on. This is a power saving measure that is found on later controllers.

Controller Is Out Of Range ¶ 

Your Xbox One Controller signal has a range of 30 feet (9.1 meters). Make sure you are within this range.

Controller Is Not Synced ¶ 

If you sync your controller to another device, you will need to re-sync it back to your console. To do this, turn the Xbox One console on and hold the Sync button on the side of the console in until the light on the console rapidly flashes. Once you do this, press the Sync button on the controller. Your controller should be connected within 5 to 10 seconds.

Mic Preventing Connection ¶ 

Some people have reported that the controller will not connect with the headset mic plugged in. Unplug the mic, and reconnect. You may have to sync the controller again if this happens. Plug the mic back in after establishing a connection.

If you are using the internal headphone jack, it may be damaged or you are using incompatible headphones. Try unplugging your headphones and then plug them back in. If you continue having problems, try using a different pair of headphones.

If you continue having problems, it is safe to assume the headphone jack on the controller is damaged.

Parts: Xbox One headphone jack, Xbox One headset adapter

Tools required: T6 Torx, TR8 Torx, Spudger, tweezers (recommended)

Tools are not required if you use the Xbox One headset adapter to fix the issue.

Controller Will Not Turn On ¶ 

No matter how many times I try to connect or sync my controller, it will not turn on.

Low Batteries ¶ 

Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak, which may prevent connection to the console. Change the batteries in the controller. If you are using batteries that drain too quickly, try using NiMh rechargeable batteries or high quality Alakaline batteries.

Parts: AA Batteries for Xbox One, Xbox One Controller Charging Cable

Tools required: None

Low Battery Pack ¶ 

Your battery pack may be completely drained. Plug the controller into the console using a MicroUSB cable. To check on the charge status of your battery, press the Xbox button and your current charge level will be displayed.

If the pack will not charge (or drains quickly), replace the battery pack.

Part: Battery pack for Xbox One

Tools required: None

Defective Charge Cable ¶ 

Your charging cable may be defective and will not charge your controller at all. If this is the case, you will need to buy a new cord. While you can use the official Xbox cable, any standard MicroUSB cable you have will work.

Part: Xbox One Controller Charging Cable

Tools Required: None

Sticky Buttons ¶ 

One or more of the buttons on my controller takes longer than usual to pop back up.

Dirt Build Up ¶ 

There could be minor dirt build up or your controller has sugary drink residue within your controller. Look at our Buttons Replacement Guide so you can get to get to your buttons for cleaning.

Parts: Button gasket, Button covers, alcohol cleaning pads

Tools required: T6 Torx, TR8 Torx, Spudger, tweezers (recommended)

Replacing the switches themselves requires replacing the main board. However, if you are competent with through-hole soldering you can purchase a damaged board and replace the buttons without a new board.

Part: Xbox One Controller (1537) Motherboard

Tools: T6 Torx, TR8 Torx, Spudger, soldering station tweezers (recommended)

Malfunctioning Thumbstick ¶ 

I cannot properly navigate my Xbox One.

Residue Build Up ¶ 

Your thumbstick may be sticking or not rotating properly. Check out the Thumbstick Replacement Guide so you can get to your thumbsticks and clean or replace the thumbsticks.

Part: Thumbstick cover

Tools Required: TR8 Torx, Spudger

If this does not fix the problem, the thumbstick mechanism may be faulty meaning you should replace the secondary board. However, if you are comfortable with through-hole soldering the analog sticks can be replaced without a new board and frame.

Part: Xbox One Controller (1537) Midframe Assembly and control board, Xbox One Controller (1697) Midframe Assembly and control board

Tools: T6 Torx, TR8 Torx, Spudger, soldering station tweezers (recommended)

Broken Thumbsticks ¶ 

It is possible that you have have been gaming a little too hard and one or both of your thumbsticks are bent or broken. Look at our Thumbstick Replacement Guide to see how you can get back to your hardcore gaming habits in no time.

Part: Thumbstick cover

Tools Required: TR8 Torx, Spudger

If cleaning or replacing the thumbstick covers does not fix the problem, the thumbstick mechanism may be faulty meaning you should replace the main board. However, if you are comfortable with through-hole soldering you can replace the analog sticks without a replacement board.

Controller Won't Vibrate ¶ 

When I am playing games, my controller refuses to vibrate.

Vibration Setting Not Enabled ¶ 

Make sure your vibrations setting is enabled. This can be done in the settings of the game you are playing.

Low Batteries ¶ 

If your batteries are low, the controller may not vibrate in an effort to save the remaining battery life. Replace the batteries or charge your controller.

Parts: AA Batteries for Xbox One, Xbox One Controller Charging Cable

Tools required: None

Vibration May Not Be Supported ¶ 

Try using another controller on the game that you are playing. If the controller is still not vibrating, the game most likely does not support this option.

Vibration Motor is Defective ¶ 

If you have tried everything above and your controller still refuses to vibrate, there may be something wrong with the vibration motor. Get ready to grab a screw driver, you're going to need it for the Trigger Rumble Motor Replacement Guide. This guide requires soldering.

Part: Xbox One controller trigger vibration motor

Tools required: T6 Torx, TR8 Torx, Spudger, soldering station tweezers (recommended)

0 Comments

Add Comment

View Statistics:

Past 24 Hours: 12

Past 7 Days: 114

Past 30 Days: 474

All Time: 885