Dell XPS 13 (9343/9350) Repair

Author: Sam Goldheart (and 12 other contributors)

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Guides

Replacement Guides

Back Cover

Battery

Display Assembly

Fan

SSD

Track Pad

Wireless Card

Troubleshooting

New Page

Dell Laptop Keyboard Not Working

Dell Laptop Battery Draining Fast

Dell XPS 13 (9343/9350/9360) Troubleshooting

Documents

Tools

These are some common tools used to work on this device. You might not need every tool for every procedure.

Models

9343, 9350

Dell announced upgrades to its XPS 13 line of laptop computers at CES 2015, and released the 9343 and 9350 models soon after. These new models were advertised to have better graphics and battery performance than previous versions.

The XPS 13 9343 ships in several different configurations of memory, storage and display capability. The 9343 model was released first, followed by the 9350 model. The 9350 is a “performance boost” model, featuring more powerful processors and RAM as well as improved battery life.

To identify what model of XPS 13 laptop you have, you can press F2 at powerup to enter BIOS. This should bring up the model number of your computer. Alternatively, if you know the Service Tag number, you can enter it into this Dell Support page to confirm the model and get other support help from Dell.

If you’re not sure what’s wrong with your XPS 13, try some basic troubleshooting.

Height: 9-15 mm ( 0.33-0.6 in)
Width: 304 mm (11.98 in)
Depth: Depth: 200 mm (7.88 in)
Weight: 1.18 kg (2.6 lbs), 1.26 kg (2.8 lbs) for touch

Height: 165.24 mm (6.51 in)
Width: 293.76 mm (11.56 in)
Diagonal: 337.05 mm (13.3 in)
13.3-inch FHD (1920 x 1080) infinity display with the option to upgrade to 13.3-inch UltraSharp QHD+ (3200 x 1800) infinity touch display.