PlayStation 5 Troubleshooting: Fix Common Problems
The first step towards a working PlayStation 5 is identifying the problem. Select one of our preferred guides below to diagnose and solve PlayStation 5 common issues.
PlayStation 5 Black Screen
Your PlayStation 5 console powers on but is not showing on your TV or monitor. You see a black screen or a no-signal screen. This can happen after your console was running a game, entered rest mode, or turned on, and all it showed was the PlayStation logo. This page will help you learn why your PS5 video is not displaying on your TV screen and guide you through possible solutions to mend the problem.
PlayStation 5 Won't Turn On
Your PlayStation 5 console shows no signs of life and won't turn on. This page will help you learn why your PS5 won't start and guide you through possible solutions to mend the problem.
PlayStation 5 Disc Drive Won't Work
Your PlayStation 5 console is not taking in, identifying, or ejecting the discs you are trying to insert or have inserted into the disc drive. It doesn't matter if you have problems with PS5 and backward-compatible PS4 game discs or Blu-rays and DVDs; this page will help you learn why your PS5 disc drive is not working and guide you through possible solutions to mend the problem.
PlayStation 5 Turns Off By Itself
Your PlayStation 5 console turns off unexpectedly. Maybe it happens shortly after powering on the console, when you're launching or playing a game, or when you left the PS5 in rest mode. Either way, this page will guide you and help you learn about what is wrong with your PS5 and how to mend the problem.
PlayStation 5 Won't Download Games
Your PlayStation 5 console is not downloading your purchased video games. This can happen with physical discs and downloadable games on the Playstation Network Store. This page will help you learn why your PS5 is not downloading your games and guide you through possible solutions to mend the problem.
PlayStation 5 Green Screen
Suppose you're encountering a green screen issue on your PS5, where the display appears entirely or partially green. In that case, there are several steps you can take to troubleshoot and potentially resolve the problem on this page.
PlayStation 5 Overheating
Is your PS5 experiencing cooling issues and shutting off? Try these troubleshooting tips!
Didn't see your problem? The iFixit Community has answers.
Browse the most common questions asked by our members to see more solutions. Still no luck? You can always ask for help!
Ps5 won't turn on. No lights, no beeps. Just dead.
PlayStation 5
How do I fix the HDMI port on the PS5?
PlayStation 5
Why Does My PS5 Lag When Connected To Good Internet?
PlayStation 5
PS5 SSD installation - replacement screw and spacer
PlayStation 5