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Google Home Troubleshooting: Fix Common Problems
The first step towards a working Google Home is identifying the problem. Select one of our preferred guides below to diagnose and solve Google Home common issues.
Won't Turn On
Your Google Home does not turn on at all. Potential causes include faulty connections and a faulty motherboard.
Is Not Responding
The Google Home appears to be on, but will not respond to input. Potential causes include audio interference, a muted microphone, Google Home being slow or buggy, incorrect recording, and an operating system bogged down by existing data.
Poor Audio Quality
The audio coming out of your Google Home is muffled or indistinguishable. Potential causes include a software problem or a faulty speaker.
Gives Incorrect Answers
Your Google Home is giving incorrect answers to questions involving location. Potential causes include incorrect home location and Google Home being slow or buggy.
Multiple Devices Responding
Using your Google Home activates multiple devices. Potential causes include incorrect home location and multiple devices set up incorrectly.
Won't Mute
Pressing the mute button on your Google Home does not mute the device. Potential causes include a faulty mute button and a system malfunction.
Not Connecting to Wi-Fi
Your Google Home is on, but is not able to connect to your home Wi-Fi network. Potential causes include Google Home being too close to the Wi-Fi source, an issue with the Wi-Fi source, and Google Home being slow or buggy.
Didn't see your problem? The iFixit Community has answers.
Browse the most common questions asked by our members to see more solutions. Still no luck? You can always ask for help!
Not working showing 4 lights on top.
Google Home
How can I repair mics on Google home?
Google Home
Not working and keeps restarting
Google Home
Where can I get a new interconnect cable?
Google Home
