Skip to main content

Google Home voice-activated speaker, equipped with Google Assistant. Announced October 4, 2016 and released November 4, 2016.

10 Questions View all

My google home has stopped working completely

When I turn it on I get 2 vertical lights, then a cross of 4 lights, and this repeats....

It's not connecting to the internet, and not responding to any questions

This started about a week ago. For the previous 6 months it has been ok

I suspect its a software update problem. Can you help me?

Answer this question I have this problem too

Is this a good question?

Score 9
7 Comments

Could you take some pictures of both lights?

Adding images to an existing question

by

I have the same problem but I have no lights whatsoever on mine

by

lights turn on but alexa doesn’t speak

by

My Google Home is not working

by

Google home says it's not connected to the internet

by

Show 2 more comments

Add a comment

5 Answers

Most Helpful Answer

Each of these won’t take more than a few minutes at most, so when Google Home doesn’t respond:

Press the microphone mute button to see if Google Home was muted accidentally.

Unplug Google Home before waiting at least a minute to plug it back in.

Gently blow on both black dots on the top of Google Home, and then wipe the top with a soft and dry

Perform a factory reset by pressing and holding the microphone mute button for 15 seconds until you hear the confirmation from Google Assistant. A factory reset will clear all personal data from Google Home.

Was this answer helpful?

Score 7
Add a comment

I had the same issue with my Google home.

But after updating my home address, its work like a charm. Update your as well:

Open the Google Home app on your Smartphone → Tap on the hamburgerMore settingsGoogle Account settings → Update Personal info.

If this solution does not work for you, then try some other fixes to solve Google Home not responding problem.

Was this answer helpful?

Score 4

1 Comment:

The new google home update crashes upon setup. I have Android 4.4.2 so it "should" work. Jimmycurk@gmail.com

by

Add a comment

It was a software update issue. Had to reboot the whole thing and reset it…..

Was this answer helpful?

Score 2
Add a comment

Chinese troep. Ik heb het probleem niet meer. Ik heb het in de vuilnis gegooid

Was this answer helpful?

Score 0
Add a comment

My Google home not working

Was this answer helpful?

Score 0

1 Comment:

Past 30days:179 not working

by

Add a comment

Add your answer

Andrew Whigham will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 3

Past 30 Days: 43

All Time: 24,466