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Google Home voice-activated speaker, equipped with Google Assistant. Announced October 4, 2016 and released November 4, 2016.

4 Questions View all

My google home has stopped working completely

When I turn it on I get 2 vertical lights, then a cross of 4 lights, and this repeats....

It's not connecting to the internet, and not responding to any questions

This started about a week ago. For the previous 6 months it has been ok

I suspect its a software update problem. Can you help me?

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Could you take some pictures of both lights?

Adding images to an existing question

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2 Answers

Most Helpful Answer

Each of these won’t take more than a few minutes at most, so when Google Home doesn’t respond:

Press the microphone mute button to see if Google Home was muted accidentally.

Unplug Google Home before waiting at least a minute to plug it back in.

Gently blow on both black dots on the top of Google Home, and then wipe the top with a soft and dry

Perform a factory reset by pressing and holding the microphone mute button for 15 seconds until you hear the confirmation from Google Assistant. A factory reset will clear all personal data from Google Home.

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I had the same issue with my Google home.

But after updating my home address, its work like a charm. Update your as well:

Open the Google Home app on your Smartphone → Tap on the hamburgerMore settingsGoogle Account settings → Update Personal info.

If this solution does not work for you, then try some other fixes to solve Google Home not responding problem.

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The new google home update crashes upon setup. I have Android 4.4.2 so it "should" work. Jimmycurk@gmail.com

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