Model A1136 / 30, 60, or 80 GB hard drive / black or white plastic front

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Replaced the battery and it still gives me the support face

I Put a new battery in becuase Apple said it was bad. Installed perfect. Plug it back in and it wont charge still, gives me a sad face and says to contact iPod support and the low battery picture pops up every 15 seconds or so. what else could be wrong?

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http://support.apple.com/kb/TS1373?viewl...

iPod displays a sad iPod icon  

and

iPod is not recognized in iTunes

iPod is not recognized in My Computer (Windows) or iPod not recognized in Finder (Mac OS X)

 

Products Affected

iPod nano, iPod mini, iPod

Resolution

In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.

If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store.

Putting iPod into Disk Mode

Summary

Learn how to manually put iPod into Disk Mode.

When troubleshooting an issue with your iPod, it's sometimes helpful to manually put it into Disk Mode. Read the instructions below for iPods that have a Click Wheel. If you're not sure if your iPod has a Click Wheel, click here. In order to return it to its normal operating state, you will have to reset iPod. The instructions in this article do not apply to iPod shuffle models.

Products Affected

iPod

Putting iPods with a Click Wheel into disk mode

Before placing the iPod into disk mode, you should verify that it is charged.

Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)

Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.

When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears. 

Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect"

If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.

If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.

If you have an older iPod model without a Click Wheel

Before placing the iPod into disk mode you should verify that it has a charge.

Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)

Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, then release them. This resets iPod. When you reset iPod all your music and data files are saved, but some customized settings may be lost.

When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears.

Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect"

To return it to its normal operating state, you will have to reset iPod.

Restoring iPod to factory settings

Summary

Learn how to restore iPod, iPod classic, iPod mini, and iPod nano to factory settings.

If you need to restore an iPod shuffle, click here.

Background

It is important to understand the difference between "update" and "restore". Update simply installs the software that controls iPod and does not affect the songs and files stored on iPod's disk. Restore erases the iPod's disk and restores iPod to its original factory condition.

Warning: because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see this document for more information.

Products Affected

iPod nano, iPod mini, iPod, iPod classic

How to restore iPod

Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.

Download and install the latest version of iTunes if you do not already have it installed.

Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.

After a few moments, your iPod will appear in the Source panel in iTunes.

Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.

Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software. The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with the latest iPod Software available.

Restore Option 4: Restore and Update - Restores with the latest iPod Software available.

If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.

A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.

Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).

Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).

During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

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The sad face means your iPod's logic board is bad, means you can try to replace it, but it's not worth the cost nor the effort, for the price you can just snag yourself a nice new nano instead.

Edit: Looks like you should try a restore first, see Mayer's answer

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Anyone want to explain the downvote?

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-1 for not mentioning restoring, which is the first thing apple tells you to do.

by

The sad face is a symptom of a lot of possible issues several of them fixable. A blanket "throw it away and buy a new one" is not the type of answer we want to provide ;)

by

Oh okay thanks, I hadn't heard that a restore would work for that, especially since he tried the battery earlier. Thanks

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silvercrx123 will be eternally grateful.
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