Can my power button be replaced?
The power button on my Surface Book is permanently depressed; it won’t “spring back”. So, I can’t power on my computer. Using a butter knife, I was able to pry open the bevel where the power and volume button sits, and am able to turn on my computer in this way. I chatted online with a Microsoft support person, then called support twice, then took the Book into a Microsoft Store, all with the same result - I need to pay $599 to receive a refurb tablet to replace the one with the broken power button. They would not even acknowledge the ridiculousness of spending $600 to fix a broken piece that costs about $.01. For now, I can turn the laptop on with the butter knife and a paper clip, but would prefer to replace the power button. I haven’t been able to find this piece or information about this looking elsewhere online. Suggestions?
Also, any suggestions about a consumer protection place where I could lodge a complaint against MS?
Is this a good question?