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Repair information, troubleshooting tips, and guides for the sixth iteration of Apple iPhone, announced on September 12, 2012. Model: A1428, A1429

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iPhone 5 pry damage maybe

I have a problem with my iPhone 5, it won't to turn on. I replaced the battery and I think something is bad because the power button and home do not work. iPhone starting only to iTunes logo. Mobile also wont charge and when restoring it says error 21

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When the iPhone come first the home button and power button was working, but when I plug the iPhone into charger just apple logo shows and then it restarts. I was trying to restore software but I get error 21. I think the problem is battery, I replaced it but when I plugged him just started to iTunes logo and cannot exit. When I unplug him he just instantly turns off. Now the home button and the power button not works and getting error 3194 cause my u3 fell of from motherboard.

Answer this question I have this problem too

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Email Jessabethany@gmail.com she fixes this problem all the time

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Please read new description what i added, it maybe have more problems

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Email that person they will no what's wrong

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Hi, the pics are absolutely hopeless. I can't see anything.

Usually the problem is caused by prying damage near the sim slot. NEVER pry the battery, if you absolutely need to do so, NEVER pry from the logic board side, or remove the board before prying.

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[image|385450] [image|385452] [image|385451]

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Updated images up

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I agree with Tom. From the guide: "Use the plastic opening tool to gently pry the battery up, only at the three points shown. Prying anywhere else, especially near the clear plastic pull tab, may result in damage to the logic board."

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Hi Jozo,

Yes, you definitely have pry damage, but possibly other things going on as well. Let's deal with the issues separately:

1>>Pry damage. Your pics are fuzzy, but I can clearly see that you are missing at least U3 and DZ101_RF. I am hoping that your six U3 solder pads are ok, they look a bit mangled in your photos. Having them bridged together like that may be the cause of your iTunes restore error. If they can be laid back down nicely without tearing off (don't try it--requires heat!) then this phone is a fine candidate for our guaranteed pry damage repair. I will send you a link to my pry damage service via email if you want to get this done. If I have to build microjumpers to replace torn pads it can be done if you are missing one or two pads, and once I did one missing three pads---pad repair is more difficult than just placing a new component.

2.>>Restore error. Since you have an obvious hardware fault, a restore error is not surprising, however, I have seen two or three times where pry damage was coincidental with 'screwdriver slippage' on the nearby glass chip just below the pry damage area. If this chip is damaged, then we are not able to replace that chip--but maybe someone else can? You might want to look closely at it before sending the phone in.

3.>>No boot from battery. In common pry damage, the phone can still detect the battery. A phone that can not remain on without usb charger is unable to detect its battery and that is not a symptom of classic pry damage. This is a separate issue. Unfortunately, with multiple problems going on, I think that you might first have to get your pry damage straightened out in order to be able to troubleshoot the no battery problem. That one could be as simple as defective battery, or accidental loss of tiny little components that are near the dock connector that are required for battery function, or damage to the connector itself.

I will send you a reply to your email, and hopefully we can get this phone straightened out for you.

Jessa

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I have the same problem, but my phone detects the battery, but all 4 chips are broken. Can you send me your link please?

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Hi Gabriel. I try not to spam the iFixit answers with links. I'm easy to find though--google iPad Rehab or just click my picture on the left and you'll find your way to my mail in repair site.

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