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The Basics
- Restart your computer/Restart your Logitech Mouse if needed: Restarting your mouse can sometimes fix temporary glitches or clear out any temporary files that might cause issues. Be sure to shut down your computer completely, turn your mouse off, and remove the batteries to ensure the mouse can fully power cycle. Might not be a bad idea to replace the batteries in your mouse as well.
- Change Wireless Dongle Placement: If you're using a wireless mouse, try moving the dongle to a different USB port.
- Check system resources: If a program is taking up an excessive amount of memory or CPU power, it can cause your mouse to move sporadically. Open your system's Task Manager or Activity Monitor to see if any programs are taking up a large amount of your system's resources.
- Install pending updates. Install the pending updates. Vendors frequently release patches or updates to software to enhance its responsiveness and reduce resource consumption. Windows updates can be found in Settings > Updates and Security.
- Try recreating the issue: See if it repeats on a different computer to confirm it persists across devices. If the issue persists, it is likely due to the mouse.
Causes
Solution: Update mouse drivers
Outdated or corrupted drivers can cause issues with how external peripherals work with your system.
- MacOS and Linux will use a generic driver for mice; however, if your mouse's manufacturer offers drivers on their website, try downloading the latest driver software from the manufacturer's site.
- Windows 10 and 11 will automatically search for new drivers; however, you might need to prompt the operating system to install the latest drivers. Press the Windows Key and I to launch the Settings app, then choose Windows Update from the left menu. From there, simply select Advanced options, then Optional updates, then Driver Updates to search for the driver for your mouse.
Keep in mind that if Windows can't find and update automatically, you may also need to go to the manufacturer's website.
Solution: Forget and Re-Pair your Mouse
Bluetooth devices generate keys and metadata stored on your phone for automatic connection. If the bluetooth data is for any reason lost or corrupted, repairing your keyboard is recommended.
- Go to your device’s Bluetooth settings.
- Find your Logitech Mouse in the list of paired devices.
- Select Forget Device and confirm.
- Put the mouse back into pairing mode and reconnect to your device.
Solution: Try a different USB port/Avoid USB Hubs
If your mouse is connected to your computer via a USB hub, the problem might be a bandwidth shortage. USB hubs can introduce latency or slow down data transfer, especially when other high-bandwidth devices like external hard drives are simultaneously plugged in.
- Try plugging your mouse directly into your computer. If your computer uses USB-C while your mouse uses USB-A, then you might need to invest in a USB-C to USB-A adapter.
- If not using the dongle isn't optional, then try removing any storage devices or any devices that might be drawing power. This should increase bandwidth and reduce any sluggishness of your mouse.
Solution: Remove potential interference sources / Reduce the distance between your mouse and connected device.
Wireless mice can be affected by other wireless devices. Try turning off other devices that might be causing interference.
- Remove any interference sources: Make sure that the device you are attempting to use your keyboard with isn't near any signal-generating hardware, such as wireless routers, access points, or streaming hardware, such as cable boxes, Apple TVs, Roku, Amazon Fire sticks, etc.
- Decrease Distance: Being too far from the device you are attempting to type on, or having physical barriers between you and the device, can weaken the Bluetooth signal, preventing a successful connection. Try to get as close to your device as possible, or at least try to be in the same room as it.
- Move your mouse to a USB 2.0 port: Some Logitech mice can experience issues with USB 3.0 ports due to 2.4 GHz interfearence. If your computer has one try moving your dongle to a USB 2.0 port.
Solution: Adjust some of the following settings and test
- Increase sensitivity/DPI settings: Some Logitech mice allow you to change your Report Rate under the sensitivity/DPI settings in the Logitech G Hub software. If your mouse's report rate is low, try increasing it to around 1,000 Hz.
- Disable power management options: In Windows right-click your Bluetooth Adapter and choose Properties. Go to the Power Management tab and uncheck “Allow the computer to turn off this device to save power”.
Solution: Repair or Replace your Logiteh Mouse
In some rare cases, a wireless mouse not pairing can indicate an issue with either the keyboard' internal wireless antenna. Typically, these are intigrated into the main board of the mouse, so if you have some micro-soldering skills, consider checking out some of our incredible guides.
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