Introduction
This troubleshooting information is from Rakuten Kobo. For full instructions on their website, click here.
Kobo eReaders that you can repair
The Kobo eReaders below are designed to be repaired:
If you don't see your eReader in the list, it means that your eReader is not designed to have replaceable parts.
Parts that you can repair yourself
Depending on what the problem is, you can replace most parts in your eReader to solve issues like battery issues or screen issues. To learn more about which parts you can repair, visit iFixit's repair hub.
The following are a list of the components of your eReader which are repairable. Please be advised that only repairs to these components are authorized by Kobo:
- Display
- Battery
- Motherboard
- Front and back cover
To determine what you'd most likely need to repair, follow the steps below.
Step 1: Try the basic troubleshooting steps
Before you attempt to repair your eReader, try the following:
Step 2: Determine what you need to repair
If factory resetting your eReader and signing out didn't resolve the issue, replacing a component may solve the issue:
Display
Replace your display if you experience any of the following:
- Your eReader turns on but the touch screen is unresponsive.
- Vertical or horizontal lines across the screen.
Battery
Replace your battery if you experience any of the following:
- Your battery appears swollen or ballooning.
- Your battery doesn't hold its charge like when it was new.
Motherboard
Replace your eReader's motherboard if you experience any of the following:
- Damage to the USB area (for example, rust, water damage, or a loose USB port).
Find instructions and order parts to perform your own repair
To learn more about identifying which part to repair, visit iFixit's repair hub to learn how to diagnose the problem and determine which part you need to replace.
1 common problem
View all