Introduction
Follow this guide to replace loose or broken USB ports (aka charge ports) in a MacBook Neo.
The USB ports are part of one assembly and must be replaced together.
Before beginning this repair, try cleaning the ports to see if that fixes your problem.
For your safety, discharge the battery below 25% before disassembly. This reduces the risk of a dangerous fire if the battery is accidentally damaged during the repair. If your battery is swollen, take appropriate precautions and replace it using this guide.
What you need
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Fully shut down the MacBook and close the lid. Keep the lid closed until you've physically disconnected the battery.
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Disconnect any cables and accessories.
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Flip the computer upside‑down on a clean work surface.
Ask FixBot
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Use a P5 pentalobe driver to remove the eight screws securing the bottom cover:
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Six 4.1 mm‑long screws
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Two 4.5 mm‑long screws
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Use your fingers to lift the top right corner of the bottom cover, near the USB‑C ports, until the clip along the right edge releases.
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Repeat this process on the left side to release its clip.
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Use a Torx Plus 3IP driver to remove the two 1.7 mm‑long screws securing the battery connector cover.
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Use the flat end of a spudger to pry up and disconnect the battery press connector.
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Use a Torx Plus 3IP driver to remove the two 1.7 mm‑long screws securing the USB ports connector cover.
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Use a Torx Plus 5IP driver to remove the four 2.8 mm‑long screws securing the USB ports.
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Use a Torx Plus 5IP driver to partially install the four 2.8 mm‑long screws securing them.
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Plug both ends of a USB‑C to USB‑C cable into the ports. If either port feels stiff, shift the port and reconnect the cable until it feels smooth.
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Fully tighten the screws securing the USB ports, and disconnect the cable from both.
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Skip the step above this one.
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Compare the new replacement part to the original part—you may need to remove plastic liners from the new part before you install it.
To reassemble the MacBook, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.
