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These are some common tools used to work on this device. You might not need every tool for every procedure.


If something is wrong with the vacuum, diagnose the problem with the troubleshooting guide.

Background and Identification

Released in 2013, the Shark Rotator Lift Away NV500 series was introduced after the similar NV350 series. It has improved maneuverability over the NV350 along with a lift away handle and the option of a caddy to use with the lift away for easy movement.

The NV502 is one of 4 models in the NV500 series including the NV500, NV501, NV502, and NV503. All these vacuums use the same main vacuum, but are distinguishable by their included attachments. The NV502 model is distinguished by its included car detail brush. Other attachments and differences are noted in the additional information through the shark navigator comparison guide link.

Additional Information

Owner's Manual

Product Support Page

Shark NV 500 Series Comparison Guide

Shark Rotator NV502 on Amazon

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