Support Questions Ask a Question

Repairability Score ¶ 

Block Image

Background and Identification ¶ 

The Microsoft Surface was released on October 26, 2012. It runs on the Windows RT platform, which works exclusively with apps available from the Windows Store. The Surface comes pre-installed with Microsoft Office Home and Student 2013. The tablet has an 8 hour battery life and comes standard with Windows Defender security. This device has many diverse uses, from improving productivity to providing entertainment.

Your Surface can be identified with a quick look underneath the stand on the back of the device. The model, size capacity, and serial number will be shown.

Block Image

Troubleshooting Guide ¶ 

If you are having problems with your Surface, please refer to the Troubleshooting Guide

Technical Specs ¶ 

Release date: October 26, 2012

Color display: 10.6" ClearType HD Display,

1366x768 pixels, 16:9 (widescreen), 5-point multi-touch

Processor: Quad-core NVIDIA Tegra 3


Camera and A/V: Two 720p HD LifeCams (front- and

rear-facing), Two microphones, Stereo speakers

Storage: 32GB

Wireless: Wi-Fi (802.11a/b/g/n), Bluetooth 4.0

Battery: 31.5 W-h

Power Supply: 24W power supply

Weight: 1.5 pounds (680 g)

Dimensions: 10.81in x 6.77in x 0.37in

Exterior: VaporMg casing, Dark Titanium color, Volume

and power buttons

Ports: Full-size USB 2.0, microSDXC card slot, Headset jack, HD video out port, Cover port

Sensors: Ambient light sensor, Accelerometer, Gyroscope, Compass

Helpful Resources ¶ 

Buy Used on Amazon

Getting Started

Microsoft Support Page

Microsoft Surface Support Forum

View Statistics:

Past 24 Hours: 28

Past 7 Days: 121

Past 30 Days: 579

All Time: 109,177