Microsoft Surface Troubleshooting

The Tablet won't turn on ¶ 

You are unable to turn your Surface Tablet on.

Broken power adapter ¶ 

If your Tablet does not turn on while power adapter is plugged in or if there is no signal showing the Tablet is being charged, there is likely a problem with the tablet charger itself. You may need a new power adapter. A power adapter may be bought from third party websites, such as Dealfon.

Dead battery pack ¶ 

If the Tablet loses power immediately after being disconnected from the power adapter, the battery pack may need to be replaced. At this time, replacement battery packs are not available for consumer purchase. The Battery Repair Guide will show you how to remove and re-install the battery pack.

Faulty charging port ¶ 

If power adapter does not securely fit into the Tablet, the charging port might have lost its magnetic charge. In this case, you may need to install a new charging port. The charging port can be bought from Microsoft. The Charging Port Repair Guide will help you install the new charging port.

Faulty motherboard ¶ 

If the steps above does not provide a solution, the problem most likely lies internally with the motherboard. For the time being, a replacement motherboard is not available for purchase.

The Tablet is on, but the screen is black or faint ¶ 

The Tablet turns on, but the display is completely black or very faint.

Nonexistent Image on Display ¶ 

If you cannot see an image on the screen, check the display settings to make sure the brightness is up. Turn the brightness to its highest setting to make sure the brightness is functional. If the problem is solved by manually adjusting the display settings, you may want to disable the auto brightness settings.

Malfunctioning Backlight ¶ 

If the Tablet turns on and runs but the screen appears to have no display, the problem may lie within the backlight. If a faint image can be seen on the screen with the help of a flashlight, the backlight may need to be replaced.

The Tablet is unresponsive to touch ¶ 

The Tablet turns on, but the screen is unresponsive to touch.

Sensors cannot track fingers ¶ 

If the Tablet is unresponsive to the user's touch but otherwise appears to function normally, the problem may be a build of dirt or residue on the screen and the screen will need to be cleaned. First turn off your device. This makes the screen darker, so the dirt is easier to see. Using a microfiber cloth, wipe down the screen to remove all that unwanted dirt and residue. If you can't get the screen clean with a dry cloth you can apply a tiny amount of water to the cloth and try again. Avoid applying water directly to the screen as this could damage your device. Maintaining clean hands and screen will minimize any obstructions between the sensors and your fingers allowing the device to function properly.

Cracked screen ¶ 

Cracks and major scratches may affect the the accuracy of the touch screen. Screens that have an extensive network of cracks or have pieces missing may need to be replaced. If the screen needs to be replaced, you can buy one from Microsoft or other authorized retailers.

Inexact Calibration ¶ 

If the screen is unresponsive or inaccurate to the touch, then the calibration may be off. A basic or a full calibration can be preformed to attempt to fix the problem. The basic calibration can be run by double-clicking the Calibrate Vision System shortcut on the Microsoft Surface desktop. A full calibration can only be performed by running the "%ProgramFiles%\MicrosoftSurface\v1.0\CalibrateVS_v1.exe" /a command or by changing the properties of the Calibrate Vision System shortcut. More information on how to perform a full calibration can be found at Microsoft Support.

The camera is non-functional ¶ 

You try to use your camera but it does not work.

Camera settings need adjustment ¶ 

If the camera does not work, check the camera settings to make sure the camera is on. Test to see if either the front or the rear camera begins to work. If there is no change, the problem may be within the tablet.

Camera has been disconnected ¶ 

On rare occasions the camera may become disconnected from the motherboard. The Camera Repair Guide will show you how to open your tablet safely and check to see if your camera has been disconnected. If the camera is connected, yet still does not function, the camera may need to be replaced.

Malfunctioning kick-stand ¶ 

The kick-stand does not open or close properly.

Faulty hinges ¶ 

If your kick-stand does not open properly or close properly, the hinges of the stand may be stuck or damaged. Steps for how to repair the hinges can be found in the Kick-stand Repair Guide.

Broken kick-stand ¶ 

If the kick-stand is damaged or broken, it will need to be replaced.

3 Comments

My Surface 2 goes into a Preparing Automatic Repair mode and keeps cycling through it never turning on the tablet to be used. Any ideas?

cadman54 - Reply

Cracked my screen and now it has a screen that says tpm,secure boot control ,exit setup but I can't turn it off and it's starting to feel hot. HELP!

piratesrule1 - Reply

My Surface touch problem can only solved by using tool here : https://esupport.sony.com/perl/swu-downl...

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