My Computer Restarts Whenever I Try To Sync It?

Hello, I have been experiencing a strange problem with my phone. Whenever I plug it in, my computer will recognize it, and BlackBerry Desktop Manager will open, and give me a menu of things that i can do. When i chose to manage media, it opens Roxio media manager for Blackberry, and allows me to do things like copy pictures on, and off of the device memory, as well as the card. Whenever i try to copy a file off of the device memory so I can put it on the memory card (I do this whenever the device memory begins to fill up) Windows explorer quits, and the computer shows the logging off screen, and reboots. I checked for updates, and that happens every time I do anything with the phone's internal memory. Any ideas?

Answered! View the answer I have this problem too

Is this a good question?

Score 1
Add a comment

1 Answer

Chosen Solution

I have no clue about how to fix your computer/blackberry problem directly. However one solution for syncing is to use the Google mobile app. I use it now and can sync my calender, contacts and settings going both ways. It's not a solution to your problem as such, but perhaps a help for a new way to back everything up and minimize mounting your BB on the PC until you figure out why you're SOL.

One bonus; after you have a problem, or switch phones, backup can be done over the air.

Was this answer helpful?

Score 2


Add a comment

Add your answer

Chris Green will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 1,895