The Xbox One Wireless Controller 1697 was released in 2015 and replaced the 1537 controller and fixes some of the problems found on Model 1537 controllers. The Model 1697 controller includes an integrated 3.5mm headset jack, which allows compatibility with most 3rd party headsets without an adapter. This controller has been discontinued and replaced by the Model 1708 controller.

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My headset sporadically works

On my 6 month old xbox one s controller, the headset seldom works. It worked fine for a while then all of the sudden it stops playing audio and recording. Then several days later I thought, "what the heck maybe it was a fluke" and it worked. Then the next day they no longer worked. I know it's not the headset because the work fine when plugged into a phone or computer and the xbox does register that they are connected. I can change the headset volume and all that but still no sound. Is the audio jack bad. If so, how to I fix this short of buying a new controller. Any help would be appreciated.

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My mic was sporadically working then not at all. Exchanged the 2 month old controller for a new one and the mic magically works. The problem is with the controllers.

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Use some compressed air to blow out the headphone jack port, maybe some lint got in there.

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Yes! This actually worked. I think I tried blowing in it before but for whatever reason this did it. Thank you so much

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it dosent work with me :(

and i have the exact same issue

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I also have this problem... I can hear Audio but I can’t talk. I tried switching my controller and it still didn’t work

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Hello all, we're having exactly the same problems here and it is driving us nuts. I bought a new controller and that worked for 3days and now it can't find the mic again. That's 3 controllers for us and multiple headsets. I can definitely confirm that it isn't a broken controller or headset. Yesterday, by complete fluke it worked once for for 5 minutes and nothing since. It isn't router problems either as I've checked this. Microsoft need to get a fix for this asap - never seen anything like it. The problem is, is that it doesn't seem to effect everyone

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Having the exact issues. I've bought 3 controllers and 2 headsets. Realizing that it is not the headsets as they seem to work on my PC and Phones. How can the controllers go bad so fast? Very disappointed

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Ok I've had this problem today with my sons headset on the xbox1s. I did confirm it wasn't the controller or headset by using other controllers. And testing the headset on both pc.android phone. And ps4 and switch. Headset was all good. After much troubleshooting and going nuts. I simply changed a audio setting called (headset chat mixer). Which seemed to open up the headset and everything was working again. Sorry typing this on my phone. I hope this helps someone...

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Which headset are you using? I have the XBOX ONE S, and my headsetseems its no fuctionning takes a few seconds, to boot then works, ensure it is properly plugged in, if not try other mics to ensure it is not the jack and simply not the mic. Replacing the audio jack, is quite drastic; in light of no evidence of it being the issue. Try others let us know.

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It's a planatronics 400hx. It's not a matter of time cause of left it in for several minutes. Also I don't think it's the headset just cause it works fine with my phone and computer. I've tried putting it in slowly, halfway, giving it a gentle wiggle but nothing. And it makes a noise when I plug them in but no game sound. I will try another headset just to be sure. Thanks

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If another headset does not work its the controller itself

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Same with me. The headset works with anything else but when I plug it into the Xbox One s controller it doesn't work. I can here a little sound like static but that's it. I've read elsewhere sometimes the controller has problems where the jack is. Only bought the controller/console set on Nov so going to take the controller back tomorrow and get the store to look at it.

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Have the same problem as everyone else. Headset worked for about 2 months then sporadically worked, bought a new xbox headset last night, that didn’t work. Plugged the new headset into each of the two extra controllers I have and it still doesn’t work. I don’t know where my problem is right now. I doubt all three of my controllers are bad and I doubt the brand new headset is bad. Honestly, I doubt at this point the first headset is bad! Help!

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That is. Uncanny . Everything you have said , from spare wireless controllers to new Xbox headset has happened to us aswell ..yesterday .. I took my turtle beach back to Argos , which we bought just before xmas..( I had replacement care).. changed it for an Xbox controller .. ( more expensive and paid for replacement care again ...only to come home .. and the same thing happened .... so like you... don't know where issue lies ... Xbox support weren't overly helpful either ... but don't know where to go from here .. .. ???probably nothing wrong with original headset......just finding Xbox very time consuming and expensive ...not to mention the shouting and screaming on fortnite.......... can you post on here if you have any succcess please... thanks

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I too have same issue, just stopped working on Tuesday, just gone, tried both controllers, bought new headset to no avail. Carried out ALL trouble shooting available online AND with Microsoft Web chat..... end result they deemed the console was at fault and needs replacing at a cost of £131!! Cannot see how can be console fault. Controllers work fine, games play fine. Just not recognising that headset it connected (symbol shows microphone, with a crossed out symbol across it). Any help or advise would be greatly appreciated as my son's doing my head in!! Fortnites not the same when you can't scream through a head set, in case you didn't know

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I'm currently having the same issue and have tried almost every troubleshoot (including verifying that the controller is assigned to the profile.) Last bit of advice i'm going to try tonight is resetting my xbox to factory settings, while retaining my downloaded games. Hope this resets some aspect of the software. I will send an up

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update to the situation tomorrow

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Original Xbox One launch day. Fully updated. Headset doesn’t work. Original Headset (one with a single earphone and mic) as well as a brand new turtle beach plugged into headphone jack and another headphone with mic. I’ve tried each of the above three headphones plugged into 5 different controllers. I have reset my Xbox one (minus removing the games and apps). I have changed my privacy settings to adult. When I start a party, without the headset connected, it will indicate that the headset is not there. I can then connect the headsets and the message goes away. I can mute using the Y button, and unmute. I can use the inline microphone mute button and unmute. Yet, when I speak in the microphone, when all unmuted, the icon next to my name doesn’t flash. I have also had people in the room confirm that I’m speaking ;-). This isn’t a lint problem. It’s not a controller problem. I’ve validated network settings including NAT settings come back as good. Anything else I’m missing?

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Has anyone found a solution. I am having same problem with child's headset the Astro A10 for xbox one...I'm crazy with this ..help

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Try restarting your xbox then when it turns back on re-sync the controllers via the bluetooth button the plug the mic in, very frustrating problem but this worked for me. Hope that helps someone!

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The jack in the controller is non soldered, it alows play rather than snapping out. If you pop the controller apart (watch a tutorial on you tube) and gently bend the pins out to make more of a contact, add a tiny pad to put a bit more preasure on it, I will stop cutting out. I had to do this with both my controllers as they were always cutting out even after having them for 2 days , now I don’t have any issues. Be aware though that opening a controller will void the warranty.

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Having same problem any solutions other than taking controller apart was working last night woke up this morning and it wasn’t working microphone crossed out on screen

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Same with me.. Went and got a new controller worked for about 4 days and happened again.. Tried the new controller on another xbox and it worked.. Definitely an xbox problem.. Something Microsoft should look into fixing ASAP..

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Same issues as everyone....how is this still happening??? We tried syncing and bought new headsets and tried different Xbox One controllers....how has this not been fixed? Very frustrating as my son will play one day and it’s fine and now it’s not working again :(

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