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Troubleshooting ¶ 

If your controller has an issue, refer to the Xbox One Wireless Controller Troubleshooting guide.

Controller firmware recovery ¶ 

If your controller was disconnected during a firmware upgrade, these steps should be followed to recover the controller's firmware. In many cases, these failures are caused by wireless firmware updates. To avoid problems like this in the future, firmware updates should only be done over USB.

Recovery Notes:

  • This must be done over USB. In this state, the wireless is nonfunctional.
  • Use a known good USB cable. When in doubt it's typically better to use a different cable.
  • If you are doing this on a PC running Windows 10, you do not need an additional controller. However, if you are using an Xbox One console you need ONE functional controller for navigation.
  • There is no guarantee your controller will be recovered. While it is very hard to brick these controllers, it can be done.

Steps for recovery

  • Step 1: In order to ensure there is no residual power left in the controller, remove the batteries from the controller for ~15 minutes.
  • Step 2: Plug the controller into a Xbox One or Windows 10 PC. At this point, follow the instructions that pertain to how you are going to recover the firmware.

Windows 10

Note: In order to do this on a PC, you will need Windows 10. This is because Xbox Accessories is required and only runs in Windows 10. Windows 7 and 8.x do not properly register controllers in this state.

  • Step 1: On your Windows 10 PC, log onto a user account with an associated Microsoft account. Tip: If you do not have an account like this, make a new one just for cases like this. An existing account can be converted, but having to remove the Microsoft account after the controller is recovered can be a pain.
  • Step 2: Download the Xbox Accessories application. This application is found in the Microsoft Store.
  • Step 2: Plug the controller into your PC. At this point, the controller should register in Windows.
  • Step 3: Click the Update required button. Once you press this button, the controller will begin updating. Let this finish and your controller will work again.

Xbox One

  • Step 1: Navigate to the Devices and Accessories app on your Xbox One console. For this step, use the functional controller.
  • Step 2: Once are are in the Devices and Accessories app, find your bricked controller. Tip: Look for the following to identify the correct controller: Plugged in.
  • Step 3: Re-run the firmware upgrade. Tip: Your first recovery attempt may not be successful. If you have trouble the first time, try again with a different USB cable.

If you followed this procedure correctly, your controller should work again.

Driver installation problems ¶ 

In Windows 7 and 8.x, the Xbox One controller is known to have problems with automatic driver installation. This usually happens because Windows 7 and 8.x do not include the driver for these controller. The best fix for this problem is to install the driver manually. On Non-Elite controllers, you have 2 driver options available.

Manual fix

  • Step 1: Plug in the controller. If the automatic driver installation fails, go on to the next step.
  • Step 2: Open Device Manager and find the controller. This is typically located under Xbox Peripherals (Legacy) in Windows 7 and 8.x systems.
  • Step 3: Select the Driver tab.
  • Step 4: Click Update Driver.
  • Step 5: Try using Search automatically for updated driver software. If this doesn't work, go to Step 6.
  • Step 6: If this did not work, download the driver from Microsoft. Put this in a place you can easily find it on your computer. It also doesn't hurt to keep a copy around just in case you need it for another system in the future. At this point, you will have to select Browse my computer for driver software to load the driver into Windows.

Your controller should now work in Windows. Just bear in mind this option requires administrative privileges, so you will need to use an Admin account or have the account details for an Admin account on the system if your account is Standard or Limited.

Automatic install

The easiest way for a inexperienced user to fix the problem is to use the .exe package that copies the required files to your PC that was released in 2012. This driver is older, but it is wrapped into a package that is less confusing. This driver is no longer hosted by Microsoft, but is currently on TechSpot.

Warning: This driver may not be compatible with all games since it is older. If you have a problem, update the driver in Device Manager.

The driver can be found here:

64-bit .exe hosted by TechSpot

Background and Identification ¶ 

The Xbox One Wireless Controller Model 1697 can be quickly identified by the presence of a 3.5mm headphone jack integrated into the controller. The controller can also be identified by the label in the battery compartment.

Shared features between models 1537 and 1697:

  • The Start and Back buttons found on the 360 controller have been replaced with the Menu and View buttons, respectively.
  • The triggers on the Xbox One controller have been mounted with individual rumble motors to enhance the gaming experience.
  • The Xbox button now glows white when the controller is switched on.
  • The standard color of the controller is black. Although most controllers are black, Microsoft released many limited edition controllers.
  • The X, Y, B, and A buttons are the only colored parts of the controller.
  • The controller also features a micro-USB cable at the top of the controller to enable charging while plugged into the console and connecting for use with a computer.

Features that have changed include:

  • This controller features an integrated 3.5mm headphone jack. With the headphone jack integrated into the controller, the headset adapter is no longer required for 3rd party headsets. Note: While the headset adapter is no longer required, it will continue to work for users who would like to have hardware controls.

PC Use ¶ 

This controller is a very popular choice for PC gaming, since most games support Xbox controllers out of the box. While the Xbox controller is popular because the overwhelming majority of games are supported, DirectInput games are incompatible.

Custom mapping can be used with this controller with the Xbox Accessories app, but you must be on the console or PC the map was created on.

This controller can be used in Windows 7, 8.x and Windows 10. However, Windows 7 and 8.x users will not be able to take advantage of custom mapping, since this feature requires the Xbox Accessories application as a prerequisite. This application is only compatible with Windows 10, so most users are not likely to be able to take advantage of this feature.

Connectivity options ¶ 

Model 1697 also does not support Bluetooth. For this controller, you will need to use the following:

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