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Parts

Tools

These are some common tools used to work on this device. You might not need every tool for every procedure.

Troubleshooting ¶ 

If your controller has an issue, refer to the Xbox One Wireless Controller Troubleshooting guide.

Troubleshooting common problems ¶ 

Controller firmware recovery ¶ 

If your controller was disconnected during a firmware upgrade, these steps should be followed to recover the controller's firmware. In many cases, these failures are caused by updating the firmware over wireless. This is not recommended as it is more prone to error then using a USB cable.

To avoid this problem again, the controller should only be updated over USB.

Recovery Notes:

  • This must be done over USB. The wireless will not operate in this state.
  • Use a known good USB cable. If you are unsure about the cable you have, it should be replaced. MicroUSB cables are cheap.
  • If you are doing this on a PC running Windows 10, you do not need an additional controller. If this is done on the Xbox console, you need to have at least one functional controller available for navigation.
  • Firmware recovery is not guaranteed to work.

Steps for recovery

  • Step 1: In order to ensure there is no residual power left in the controller, remove the batteries from the controller for ~15 minutes. This can cause connection problems in some situations.
  • Step 2: Plug the controller into a Xbox One or Windows 10 PC. Follow the platform specific instructions, as it varies depending on where you do it.

Windows 10

Note: In order to use a PC for firmware recovery, you must use Windows 10. This is because controller recovery requires the Xbox Accessories application. Windows 7 and 8.x do not recognize these controllers.

  • Step 1: On your Windows 10 PC, log onto a user account with an associated Microsoft account. Tip: If you do not have an account like this, a new one can be made for this task. While existing accounts can be converted, this is not recommended if it's avoidable.
  • Step 2: Download the Xbox Accessories application. This application is found in the Microsoft Store.
  • Step 2: Plug the controller into your PC. At this point, the controller should register in Windows.
  • Step 3: Click the Update required button. Once you press this button, the controller will begin updating. Let this finish and your controller will work again.

Xbox One

  • Step 1: Power the Xbox on with your functional controller and then plug in the bad controller. Naigate to Devices and Accessories.
  • Step 2: Once are are in the Devices and Accessories app, find your bricked controller. Tip: If you have found the right controller, it should say Plugged in and then prompt you for an update by saying Update required.
  • Step 3: Re-run the firmware upgrade. Tip: Your first recovery attempt may not be successful. If you have trouble the first time, try using a different USB cable.

If you followed this procedure correctly, your controller should work again.

Driver installation problems ¶ 

In Windows 7 and 8.x, the Xbox One controller is known to fail automatic driver installation. This usually happens because Windows 7 and 8.x do not include the driver for these controllers. The driver problem can be fixed in one of two ways:

Manual fix

  • Step 1: Plug in the controller. If the automatic driver installation fails, go on to the next step.
  • Step 2: Open Device Manager and find the controller. This is typically located under Xbox Peripherals (Legacy) in Windows 7 and 8.x systems.
  • Step 3: Select the Driver tab.
  • Step 4: Click Update Driver.
  • Step 5: Try using Search automatically for updated driver software. If this doesn't work, go to Step 6.
  • Step 6: If this did not work, download the driver from Microsoft. Put this in a place you can easily find it on your computer. Once it is downloaded, select Browse my computer for driver software and manually select the driver.

Your controller should now work in Windows. Just bear in mind this option requires administrative privileges, so you will need to use an Admin account or have the account details for an Admin account on the system if your account is Standard or Limited.

Automatic install

The easiest way for a inexperienced user to fix the problem is to use the .exe package that copies the required files to your PC that was released in 2012. This driver is older, but it is wrapped into a package that is less confusing. This driver is no longer hosted by Microsoft, as they now load the driver through Windows Update.

Note: Since this driver is older, it may not work with some games. If this happens, update the driver in Device Manager.

The driver can be found here: 64-bit .exe (TechSpot)

Background and Identification ¶ 

The Xbox One Wireless Controller Model 1697 can be quickly identified by the presence of a 3.5mm headphone jack integrated into the controller. The controller can also be identified by the label in the battery compartment.

Shared features between models 1537 and 1697:

  • The Start and Back buttons found on the 360 controller have been replaced with the Menu and View buttons, respectively.
  • The triggers on the Xbox One controller have been mounted with individual rumble motors to enhance the gaming experience.
  • The Xbox button now glows white when the controller is switched on.
  • The standard color of the controller is black. Although most controllers are black, Microsoft has released limited edition controllers with different color schemes.
  • The X, Y, B, and A buttons are the only colored parts of the controller.
  • The controller also features a micro-USB cable at the top of the controller to enable charging while plugged into the console. It can also be used to connect the controller to a PC.

Features that have changed include:

  • Model 1697 controllers feature an integrated 3.5mm headphone jack, which works with most 3rd party headsets. With an integrated headphone jack, the use of the headset adapter is now optional. Note: While the headset adapter is no longer required to use 3.5mm Xbox headsets, it is still compatible with this controller. If you want hardware controls, you will need to use the headset adapter. The internal headphone jack can only be controlled in software.

PC Use ¶ 

This controller is a very popular choice for PC gaming, since this controller works with more PC games natively since Xinput support is far more common. While the Xbox controller is popular because the overwhelming majority of games support it, it is incompatible with DirectInput games.

Custom mapping can be used with this controller in the Xbox Accessories application, but you must be on the console or PC the map is stored on since this controller does not allow the user to save custom maps to the controller. Windows 10 is required to use this feature as well.

While custom mapping is limited to Windows 10, it works with the default mapping in Windows 7 and 8.

Connectivity options ¶ 

Model 1697 does not support Bluetooth. For this controller, you will need to use the following:

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