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Troubleshooting ¶ 

If your controller has an issue, refer to the Xbox One Wireless Controller Troubleshooting guide.

Common issues ¶ 

Design flaws ¶ 

Seeing as the Model 1697 controller is based off of the Model 1537 controller, it carries over many design flaws that are present in the Model 1537 controller. In some cases, this controller has more design flaws then the outgoing Model 1537 controller. Here are the most common problems:

  • LB/RB assembly: In the Model 1697 controller, the LB/RB buttons are on a single component. This eases assembly, but the version in the Model 1697 controller is flimsier then the one found in the Model 1708 controller. There is no fix for this, since the plastic used to bridge these buttons is so thin. If this assembly breaks, you will need to replace it with the same badly designed part.
  • LT/RT: The Model 1697 controller carries the flawed design used on the Model 1537 in terms of how the magnets are mounted in the controller. In it's stock configuration this is held on with heatshrink tubing and double sided tape. If you find this has failed, the magnets can be put back in place by replacing the tape with Super Glue. This guide will show you how to apply this repair and prevent the magnet from coming loose in the future. While this fixes the problem, it does not correct the faulty design that created it.
  • Analog stick failures: While less common then the 1537, this controller is known for analog stick failures. This is not a design flaw; rather, it is a problem with the plastic on the analog sticks coming loose over time. This can be fixed with a replacement board or analog sticks.

Other then these common problems, the Model 1697 is more reliable then the Model 1537 controller.

Background and Identification ¶ 

The Xbox One Wireless Controller Model 1697 can be quickly identified by the presence of a 3.5mm headphone jack integrated into the controller. The controller can also be identified by the label in the battery compartment.

Features ¶ 

Shared features between models 1537 and 1697:

  • The Start and Back buttons found on the 360 controller have been replaced with the Menu and View buttons, respectively.
  • The triggers on the Xbox One controller have been mounted with individual rumble motors to enhance the gaming experience.
  • The Xbox button now glows white when the controller is switched on.
  • The standard color of the controller is black. Although most controllers are black, Microsoft has released limited edition controllers with different color schemes.
  • The X, Y, B, and A buttons are the only colored parts of the controller.
  • The controller also features a micro-USB cable at the top of the controller to enable charging while plugged into the console. It can also be used to connect the controller to a PC.

Features that have changed include:

  • Model 1697 controllers feature an integrated 3.5mm headphone jack which is software controlled. This jack only works with the CITA/AHJ headsets, which limits compatibility to newer headsets. Users with older headsets (and users who want hardware control) will still need to use the headset adapter.

PC Compatibility ¶ 

This controller is a very popular choice for PC gaming, since this controller works with more PC games natively since Xinput support is far more common. While this controller is compatible with most games, it does not support DirectInput.

Custom mapping ¶ 

Note: Windows 10 is requires to use this feature.

Custom mapping can be used with this controller in the Xbox Accessories application, but you must be on the console or PC the map is stored on. This controller does not have the option to save maps to the controller for use on other devices.

While custom mapping is limited to Windows 10, the default map works in Windows 7 and 8.

PC Connection Options (7/8.x/10) ¶ 

Model 1697 does not support Bluetooth. For this controller, you will need to use the following:

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