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Repair information and guides for the iPhone 6 that was released on September 19, 2014. Model Numbers: A1549, A1586, and A1589

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phone works but touch screen is unresponsive after water damage.

I dropped just the top of my phone in water and it immediately went black. I soaked it in rice for 24 hours and it still wouldn't turn on. I brought it to a repair place where they cleaned it etc. They were able to get it to turn on, but I can't use it because the screen does not respond to my touch. They said it's a malfunction of the digitizer and for some reason there was nothing they could do. Is there any way to fix this? The screen isn't cracked or anything, the display is fine. If I replace the digitizer with one of your kits, should that fix the problem? What else can I do?

Thank you.

Answered! View the answer I have this problem too

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12 Comments

What did you finally do to fix your screen Rosalind?

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My mobile also have same problem

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My tablet did not fall in water but something filled with water spilled on it. It was cracked up b4 this incident but the touch was still working. All the knobs are working (power button, volume buttons and home button) . it's coming on and I still get notifications but I have a pattern on it my touch is not responding.plz help. :"(

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My phone touch is working easily but last line touch is not working so how can I use my phone?

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My phone fell down from my hand there is a small crack as well. My screen isn't responding properly.e.g if I press "g" it wrongly types "q" or something else. If I keep my screen on and leave it the automatically starts working. Can I do anything at home.

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18 Answers

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I'd suggest to call the shop to verify they tried another screen which I'd assume they did. When dealing with water damage most of the times is not only swapping parts out but actually working on the logic board. Rice is not helpful at all. Next time (hopefully there won't be) take it to a shop that can clean the board throughly right after the accident to avoid corrosion. A good shop should de solder all the shields on the motherboard and clean preferably with an ultrasonic cleaner.

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17 Comments:

Hi Israel, thanks for reaching out. I doubt they replaced the screen simce they didnt charge me. But they said they cleaned everything. What do you suggest I do right now, since I don't plan on water damaging it again? Is there anything I can do to fix it, assuming the logic board has been cleaned but the screen jasnt been replaced?

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I'd suggest to back up your phone if possible and take it to an Apple Store for a flat rate replacement

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Ok thank you

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I dropped mine in water then after a few minutes the screen didn't move when I touched it.

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Someone told me to take the phone apart and make sure everything is dry.

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Any legitimate independent repair shop would have tested your phone with a new screen and attempted to sell you a new screen to make your phone functional. This means that you likely have board damage at the digitizer connector or elsewhere as is common.

Your best bet after water damage on an iPhone 6 is the $299 out of warranty replacement at Apple.

Also, skip the rice, it makes it worse and delays proper treatment while the phone is still wet.

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3 Comments:

Ok, so you think they tried a screen and it didn't work? If I take my phone to apple they will offer me this deal? Thanks for your help!

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Just came back from the Apple store and they offered me the deal...$299 for a refurbished 6. But I came home and for the !&&* of it plugged it in and it woke up...lines doen the screen and the touch screen isn't responding...actually showed the battery recharging...any further thoughts? The Genius Bar never tried to plug it in...took out the sim card though...asked him to put it back

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yea i would say some damage to the female connector on the board for the digitizer

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The only thing you can do with any phone is press home button and power button hold for 20 seconds and then it will turn black and then after it turns black it means it will work fine but if it doesn't just restart it and hopefully it will be fine or try plugging in the phone.

Solution #1: Plug the phone in

Solution #2: Put the phone in dry uncooked rice

Solution #3: Get a refund where you bought it but have a receipt for it if the store gives refund or coverage of phone damage

Solution #3: Sell it at a cellular device store they might repair it and sell it for exchange of money or another phone

Solution #4: Leave it in the sun for at least 24 hours at least or overnight

Solution #5: restart the whole phone

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6 Comments:

This is bad advice. Never put your phone in rice.

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I agree totaly never put your phone in rice the time the phone is sitting in the rice the water in the phone is doing more damage

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Hold home button and power button to restart solved now, hope the behavior of phone does not change with time.

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Rice works if that's all you got but you need to be patient.

also to the comments saying "never put your phone in rice" why? if you are in the middle of the woods no store no nothing close is it still a bad choice?

You sound like you have a lot of experience braking phone in rice ? or? you just echo what the mods say.

Humans has been putting electrical devices in rice for many years its proven to work if you have not got anything better around.

saying never put it in rice is a brain dead comment just follow the leader baaaa (sheeps)

i had my HTC 1 in rice and my samsung galaxy 1 came out just fine both of them also nokia 8850 and so on always rice always works.

So my question is why DO you tell ppl to NOT do something that works just fine just because you hears someone say dont do it does not make it true.

its a fairly simple equation it's called "+" unboiled rice + water = ture

so if it is the water you want to get rid of how is this a bad thing to do ?

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I’m sure you aren’t very keen how water works on electronics. Rice doesn’t really absorb moisture like you think it does with electronics. The starch that is in rice actually speeds up the corrosion process on the motherboard, which leads to things not working on the device, or complete device failure. It also kinda “suffocates” the phone, and doesn’t allow air to vent through the device.

The proper way to leave a phone that has been water damaged recently if you don’t know how to take it apart Is to immediately power it off, to avoid a short circuit on the board, sit it on a ventilated area, or out in the sun for a few hours if you are unable to take it to a Genius Bar.

So to answer your questions...

If you are in the middle of the woods, why do you just have a random bag of rice? The sun works better.

You mentioned your HTC 1, but you realize if it worked after you put it in rice, it would’ve worked even if you didn’t? Just because it worked for you doesn’t mean it’s 100% foul proof?

Why do we tell people not to do something that works just fine because we were told it doesn’t work? Because it DOESNT work, and it’s been tested, and were trying to save your device from corrosion destroying it.

@Sim Sta

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I dropped my phone in water and put it in rice for about 40 hours and then took it out and charged it. I got the phone to turn on and the power button and home button work but the touch screen isn't responding. Is there anything I can do to fix it?

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3 Comments:

Reboot or restart or remove battery and place again

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i have the same issue could you plz help me out?

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i do not have home button

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hold down home button and power it will work it did for me

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4 Comments:

i had my phone go black for about a week and found this solution it just restarts your phone

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I dropped mine in water and when I turned it on the home screen vibrates but the screen is unresponsive. what do I do? is it broken for good?

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my screen was unresponsive after getting wet, but this worked for me

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I don't have a home button..............

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I have an iPhone 6s I recently just yesterday had an accident it fell in the toilet & I didn't realize it til I had got up I immediately dryed it with the only towel I found that was dry I dryed it as much as I can & I still felt water coming out from the bottom of the phone I then holded the phone & face the bottom of it in a tower fan I put it in dry rice & kept it in their for hours even last nigh this morning I took it out & tryed to turn it on it did nothing I even plugged the charger in it still nothing

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Hi Rosalind. Did you tried this solution to fix unresponsive iPhone 6 http://www.unlockboot.com/2015/02/how-to...

It worked for me.

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Its a permanent Damage , Apple Cant Fix it , they will offer new handset

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d best way is to open the whole phone and clean it with alcahole and dry it,if not it will dry by it self and cause shortcircuit,

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4 Comments:

I dropped my phone in the water, i took it out immediately and dried it with a towel, then i switched on the phone, the touch screen wasnt working, i just removed the battery and let it dry...but it didnt work....its been 3-4 days since but still its not working...will putting my phone in a rice jar work? ...i did not try putting my phone in the rice jar earlier

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Plz help i dont know what to do now

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Never use rice

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Use rice it worked for mine.just cause it didn't work for yours don't mean it won't work for others

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i was gonna use the bathroom not a couple minute later i realize that i forgot my phone in my pocket it was never racking ,i cry.One it turn on but after a couple minute later the screen turn black plz can somebody help.i would be so happy if somebody help.please it hurt.

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1 Comment:

Put in rice it worked for mine

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3 possibilities:

1. dead touch connector on screen

2. dead touch connector on logic board

3. dead touch chips on logic board

try another LCD, try to clean gentry the connectors with alchol and a toothbrush. if doesn't work - take it to the service to change chips.

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hi,my intex mobile dropped in water and after 10 to 15 days i tried to start my mobile it does not working and when my mobile dropped in water i do not do anything please help!!!!!!!!!!!!!!!!!!!!!!!!!

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Hey! Sewage Rat i think u should wait 20 to 30 days to drying phone your phone intex.

Also stay away from dirty water sorry.

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hi guys my first ever post to get help regarding phones i am been in repairing like replacing parts since five or more years but never solder or removed any hardware part.like iphones and samsung now i am having a problem with water damaged iphone 6 which was working only screen was cracked,but i open it up change the lcd with new its start playing up i put in spirit for electronics for like 2 hours and get it fully dry put it back strat working fine all good,made calls ,camera ,homebutton all part of screen start working then i put it on charge came back again same problem even with new lcd bottom right side is affected rest still works as normal.any good idea donot want to go o any technician as they charged around 25 to 30 quid to resolder digitiser connector.is there any solution can help in my situation.any suggestion will be highly appreciated.

MASTERS GUYS PLEASE REPLY TO RESOLVE IT.

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I wrapped my phone in tin foil and put it in the oven for about thirty seconds. Then I restarted it and it worked.

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2 Comments:

Im surprised it worked all you are doing is steaming your phone witch would make it worse.

Obviously your phone didnt have much if any water in it to begin with, and never place your phone in rice (big mistake).

If you can best idea is to take it to a dealer and have them take the back off and blow the water out with hot compressed air if possible or just pat dry with paper towel.

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Dude she was being sarcastic

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I had the same problem: Nokia 7 Plus, dropped into the toilet, the phone seemed to work except the touch screen did not respond to touch. I took it to a trustworthy repair shop (Fonum in Finland), and they had a look at it and said that it couldn’t be fixed.

However, my father-in-law insisted that if we soak it in isopropyl alcohol it would work (I think the idea is that isopropyl alcohol replaces the water, and eventually evaporates). As we didn’t have anything to lose we tried it out and it actually worked: the screen is now responding to touch, and the phone seems to work perfectly. The only downside is that the screen is now kind of messed up — looks like there are small amounts of liquid under the screen, and some other discoloring in parts of the screen — but I guess we could now replace it.

Thus, if you really need to get your phone working and nothing else works try to soak it in isopropyl alcohol. It will mess up your screen but it might make it responsive again. Note that we did this ~2 weeks after the water damage had occurred so you don’t need to try this as your first option.

****UPDATE****

A few days later, the screen is completely dead. The phone still works though (connects to a computer etc.)

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I have a cheaper phone. Hisense infinity. Dropped it in the water, now the touch screen is unresponsive. The phone works but I can't access to it because of the screen glitches and not responding. What can I do. Please help

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Never put your phone in rice.. unless you add a steak and salad too. lol

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Same problem! I dropped my phone in water at school about an hour ago. The phone is working, turning on and off, but the touch screen is not. I tried holding the home button and off button for 20 seconds. The phone restarted but the screen still doesn’t work. I still have about 6 hours left of school, and I’m afraid that if I wait that long my phone will be beyond repair. Any tips what I can do at school before it’s too late? PLEASE HELP!

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Try to get to your school IT department, they may have a solution

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I dropped my iPhone 6 in toilet. Next day I placed in zip lock bag with 4 silica gel sachets. Within 1 hour, it turned back on.

Update (11/18/2019)

It works ok. Do not put in rice or kitty litter-get the silica gel packets….as many as you can.

got all my data off the phone in case something happens.

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Rosalind Black will be eternally grateful.
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