Samsung Galaxy Note Pro 12.2 Troubleshooting

Released February 2014 by Samsung.

Screen is Unresponsive ¶ 

Device appears to be fully charged, but the screen is unresponsive to touch and display is not appearing on screen.

Cracked Screen ¶ 

Make sure the device is charged and if the screen is still unresponsive, the blank screen can be caused by damage to the display. You may need to replace your screen to regain display and touch abilities. Please refer to our screen replacement guide.

Device does not turn on ¶ 

Device is unresponsive and shows no sign of powering on.

Battery is Bad ¶ 

If the device is not charging it could be a bad battery. This can happen over time with use of your tablet, and you may need to replace the battery. Please refer to our battery replacement guide.

Charging Port Replacement ¶ 

If you are having trouble charging your device but feel the problem is not with the battery, you may need to replace the charging port. This component may become loose with use. Please refer to Charging Port replacement guide.

Home Button is Unresponsive ¶ 

Home button won’t respond when you click it.

Home Button Replacement ¶ 

The home button may become sticky over time and won’t respond to clicks. You may need to replace your home button. Please refer to our home button replacement guide.

Distorted Audio ¶ 

The device appears to be working, but audio unclear.

Headphone Jack Replacement ¶ 

If the audio is distorted when you plug in your headphones, try using different headphones. If the problem persists, this could be caused by a loose headphone jack. Please refer to headphone jack replacement guide.

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