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HP eStation Zeen Troubleshooting

The HP eStation Zeen is a detachable Android-powered tablet that is a peripheral device for the HP Photosmart eStation c510 Printer.

The HP eStation Zeen will not power on after the power button has been pressed.

Connect the device to a mini USB charger. Then wait 10-15 minutes and try to power the device on.

The power button may be broken. This means that the button is not connecting to the motherboard properly. The button may need to be replaced.

The battery may no longer work. Check the battery for any signs of deformation. Even if there are no signs of deformation, the battery may still be faulty. Please follow this guide to begin replacing the battery.

It is possible that the ground wire that is connected to the motherboard is faulty. Please follow this guide to replace the ground wire.

The HP eStation Zeen does not have many components. If the device is not powering on after the previous steps the motherboard is faulty. Please follow this guide to begin replacing the motherboard.

The HP eStation Zeen is powered on but the touch screen is not responding no matter how hard the screen is pressed.

The device may require a restart. Simply power down the device and power it back up after 10 seconds.

If a restart does not work the device may require a factory reset. For the factory reset please follow this link and begin the factory reset on the device.

It is possible that the display screen is faulty and may need a replacement.

It is possible that the ground wire that is connected to the motherboard is faulty. Please follow this guide to replace the ground wire.

If the display is still unresponsive after the previous steps the motherboard is faulty. Please follow this guide to begin replacing the motherboard.

The volume on the device does not change when the volume buttons are pressed.

If the volume button is being pressed and the volume indicator on the tablet is not changing; then the volume buttons may be physically broken. Please follow this guide to begin replacing the volume buttons.

It is possible that the ground wire that is connected to the motherboard is faulty. Please follow this guide to replace the ground wire.

If the volume is still unresponsive after the previous steps, the motherboard is faulty. Please follow this guide to begin replacing the motherboard.

The HP eStation Zeen is producing no sound or the sound is distorted.

Try increasing the volume by firmly pressing the "up" volume button.

The volume buttons may be physically broken. Please follow this guide to begin replacing the volume buttons.

The speaker may be damaged from running too long at a high volume or from general wear and tear. Please follow this guide to begin replacing the speaker.

It is possible that the ground wire that is connected to the motherboard is faulty. Please follow this guide to replace the ground wire.

If the display is still unresponsive after the previous steps, then the motherboard is faulty. Please follow this guide to begin replacing the motherboard.

The mini USB is connected but the device is not charging.

Test out the mini USB charger on another device. If it does not charge other devices properly, please purchase or find a new charger.

If the device is not accepting a charge, the battery could be faulty. Please follow this guide to begin replacing the replacing the battery.

It is possible that the ground wire that is connected to the motherboard is faulty. Please follow this guide to replace the ground wire.

If the device is still not accepting a charge after the previous steps then the motherboard is faulty. Please follow this guide to begin replacing the motherboard.

A external memory device has been inserted into the HP eStation Zeen but the device is not acknowledging the external memory device.

The external memory port may have a physical obstruction preventing a proper connection to the device. Please carefully try to remove any obstruction from the memory port.

If the external memory device is not being read by the HP eStation Zeen it is possibly because the memory device is not compatible or is simply faulty. Please purchase or find another external memory device.

It is possible that the ground wire that is connected to the motherboard is faulty. Please follow this guide to replace the ground wire.

If the device is still not accepting the external memory after the previous steps the motherboard is faulty. Please follow our guide to begin replacing the motherboard.

The device will not connect to the printer through Wi-Fi and through docking.

Carefully remove any debris blocking the docking ports from connecting.

If the device cannot connect through Wi-Fi, try restarting the router that the device is connected to.

If the device still cannot connect to the printer through Wi-Fi, the device may need a factory reset. Please follow this link and begin the factory reset on the device.

If none of the previous steps have solved the problem of the device not docking to the printer then the docking port on the printer may be faulty and may require replacing.

It is possible that the ground wire that is connected to the motherboard is faulty. Please follow this guide to replace the ground wire.

If the device is still not docking or connecting through Wi-Fi after the previous steps, the motherboard is faulty. Please follow our guide to begin replacing the motherboard.

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