Garmin DriveSmart 55 EX Frozen

If the Garmin screen is unresponsive while in use.

• Perform a soft reset:
• Make sure that the device is connected to the power supply with charger plugged in the power supply.
• Press and hold the power button and slowly count to 30 and the device should restart.
• Leave the device plugged in to fully charge the battery.

If the Garmin device screen looks like it is "glitching".

• Update the software/maps:
• Connect the device to a computer using Garmin Express to make sure that all of the software and maps are on the newest version.
• Then restart the device

If the Garmin gets stuck on the loading maps screen or continuously reboots.

• Perform a hard reset: Disclaimer, this will delete all saved data, including saved places and travel history. But this will not delete the maps.
• If this keeps becoming an issue and the screen is working, access the settings menu, device, reset, delete data, and reset data, then select yes.

If the device turns on, then shuts back off.

• Try plugging in the device and make sure that it is fully charged
• Make sure that the battery is connected properly
• If this still does not fix the problem, here is the battery replacement guide on how to replace the battery on the Garmin DriveSmart 55 EX

If the touchscreen is unresponsive.

• If you are still not able to use the touchscreen, it may be damaged and need replacement. Here is the screen replacement guide on how to replace the screen.

If none of these solutions work.

• The motherboard most likely needs to be replaced. This motherboard replacement guide provides the steps to replace the motherboard.