These are some common tools used to work on this device. You might not need every tool for every procedure.
For more information regarding common troubleshooting issues, check out the troubleshooting page here.
Background & Identification
Polycom is a company that creates video, voice and communication technology. The first products they introduced were audio conferencing speakerphones. From there, they have extended their performance by creating content sharing and video conferencing. The first Polycom SoundStation shipped in 1992.
Polycom also released a VoiceStation 100 which is an entirely different device. To tell this particular device apart, you will see "SoundStation" written at the top. This SoundStation 100 does not have a screen, only buttons and the speakers on the top. When you flip the device over, you will see the MPN which reads: 2201-00106-001 F.