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Troubleshooting ¶ 

Refer to the troubleshooting page if you are having any problems with the HP Pavilion 17-f004dx.

Background and Identification ¶ 

The HP Pavilion 17-f004dx was released by HP in 2014. Sales of new laptops have been discontinued, but refurbished ones are still available online.

It is a silver, 17.3 inch laptop, weighing 6.23 lbs., with a 750 GB Hard Disk Drive, 6GB of DDR3 RAM, a BrightView WLED-backlit display, and Radeon HD 8610G graphics (with up to 3200MB memory).

It has a full size keyboard with a numeric keypad, two USB 3.0 ports, one USB 2.0 port, one HDMI port, one LAN, one headphone jack, one digital media card reader, and a front facing camera.

Device information for this laptop can be found by removing the battery and inspecting the newly exposed area of the case. Here, there should be a sticker with the information for your device (serial number, model number, product number, etc.). Verify the model number listed on your device is "17-f004dx".

Technical Specifications ¶ 

Operating System

  • Windows 8.1 (64-bit)


  • 2.1 GHz up to 2.9 GHz AMD Quad-Core A1-5745M APU (1MB L2 Cache)

Hard Drive

  • 750GB 5400RPM Hard Drive




  • AMD Radeon HD 8610G (up to 3200MB total memory)


  • 1.092 in (H) x 16.51 in (W) x 10.98 in (D)

Screen Resolution

  • 1600 x 900

Optical Drive

  • SuperMulti DVD burner


  • HP TrueVision HD Webcam with dual array digital microphone


  • 6.23 lbs.

I/O Ports

  • Multi-format SD card reader
  • Two SuperSpeed USB 3.0
  • One 2.0 USB
  • One HDMI
  • One LAN (ethernet)
  • One Headphone/microphone combo jack

Wireless Connectivity

  • 802.11b/g/n WLAN


  • BeatsAudio dual speakers


  • Full-size keyboard with numeric keypad

Pointing Device

  • HP Imagepad with multi-touch gestures


  • 65W AC Power adapter
  • 4-cell 41WHr 2.8Ah lithium-ion battery

Additional Information ¶ 

HP Product Specification

HP Pavilion 15/17 Notebook manual

Tech for Pennies Review

Amazon Product Page

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