Alienware Pro Wireless Gaming Mouse Repair Help: Learn How to Fix It Yourself.

Author: Matt Seay (and 2 other contributors)

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Battery

Feet

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Motherboard

On/Off Switch

Optical Lens

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Scroll Wheel

Side Button

Tools

These are some common tools used to work on this device. You might not need every tool for every procedure.

The Alienware Pro Wireless Gaming mouse is a high-end, ultra-lightweight wireless and wired optical gaming mouse. The Alienware Pro Wireless Gaming mouse (model number: PRO-MS/PRO-M-D) was released in January 2024 with a starting price of $149.99 and is still an active product line. It is currently sold worldwide by Dell and its retailers.

Alienware collaborated with professional gamers to specifically engineer the mouse for esports and competitive play. The gaming mouse weighs less than 60 grams which is almost 30 grams lighter than its predecessor, the AW720M. Among numerous upgrades from the AW720M, the most notable is the drastically increased polling rate, which is now 4000Hz.

There have been no widespread reports of manufacturer recalls or hardware failure modes like double clicking. Regardless, there are complaints around the Alienware Command Center (AWCC) software used for configuration. Specific reported software includes:

Inability to save custom presets or change settings.
Problems with the firmware update when the mouse is connected to both the dongle and the cable at the same time.

While the physical mouse hardware itself has been praised for its performance and comfort, the dependency on the AWCC software for customization means the software glitches can directly affect the user’s ability to configure and use the device’s advanced features.

The Alienware Pro Wireless Gaming Mouse (Model: PRO-MS) can be identified by its distinctive Alienware design and model labeling, The mouse features the distinctive Alienware logo illuminated on the palm rest with a customizable RGB lighting zone on the scroll wheel. On the other side, you’ll find a model label that clearly lists “Model:PRO-MS”, as well as the Dell and Alienware branding and serial number. This model supports dual wireless connectivity (2.4 GHz and bluetooth), includes a USB-C charging port and removable magnetic side plates. Before beginning any repair or troubleshooting process, confirm that your mouse matches this model number to ensure you’re following the correct guide and compatible replacement procedures.