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Mid 2013 revision to the Xbox 360 line of game consoles, featuring 4 USB ports and built-in Wi-Fi connectivity.

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Unrecognised Disc on all discs for 360

Hi all, recently purchased a Xbox 360 e for learning repairs and having fun.

I’m getting the error Unrecognised disc when inserting a disc for the 360, this happens on all discs. I haven’t tried any repairs, though I have opened the console up and everything looks ok.

Just seeing if I could get some guidance on what to do and where to go etc. I live in Australia so some parts might not be available locally

Update (11/17/23)

I have a video of the issue with the disc drive if that helps at all @tomchai

Update (11/17/23)

Hey @chrisgreen

Thanks for the response, I’ve checked that and still a no go with a movie. I have no music cds anymore unfortunately. And I’m not sure if it’s been tinkered with in the past. Yeah I’m aware of that. Thanks too

Update (11/18/23)

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Answered! View the answer I have this problem too

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I’ve solved this from swapping a laser from an exact model drive from a 360 Slim.

I took apart the 360 Slim and its disc drive, removed the laser component and swapped it into the 360E disc drive. I spun up a game and it works!

Is there any way to make the disc drive not so loud too? The Slim Laser seems really loud, unless I’m used to the Series X where it’s really quiet.

Old non working laser from 360E

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Loud is normal, if it isn’t loud then the drive is having difficulty reading discs and has to slow down.

360 drives spin at 7500 rpm and S/X probably only half of that, it’s normal for it to produce a lot more noise.

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In your video, the drive sounds like it's working normally, there's another possible issue that you could be facing. The Xbox 360's disk drive is "married" to the motherboard and if replaced with another drive, it will fail to read game disks. How sure are you that the console has never been tinkered with in the past? If somebody else swapped the drive you may be out of luck. If you have a DVD movie or an audio CD, put that in the console and see if it's recognized - if it is, then the drive was likely replaced.

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Hey thanks. I’ve updated my post and added another video to show what’s happening.

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Hi @fireaussie

Not your exact model disc drive, but here's an image showing the laser shuttle and the guide rails along which the shuttle travels back and forth when scanning the disc, which is similar to most cd/dvd disc drives

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Make sure that the unit is not powered on when inspecting the laser lens, rails etc because you don't want the laser light to turn on and accidentally blind you

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Cheers as I can see there is nothing covering the laser lens and I’ve cleaned it with some alcohol, the rails look like they are lubricated as well. I can attach a photo if it helps?

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@fireaussie

It may be for helpful for others to do that but I'm not familiar with xbox and this was the only way to post an image to show you what other users have advised to check.

Just as an observation as I couldn't see it in the videos you have already posted, is the disc spinning at all?

I sounds like it is (you can confirm by checking the disc label to see if it has moved from when you inserted it) but I can't hear if the shuttle is tracking up and down the rails trying to find the start of TOC file (Table of Contents) on the disc.

When a disc is inserted it spins and the laser is moved back and forth under the spinning disc until it finds the file.

If it doesn't usually it is a dirty disc or if it happens on every disc then a dirty or faulty lens.

By faulty it may be not being turned on or it is at the incorrect angle.

if it is not turning on then check the connections or go back to the power source for the lens.

You would need the schematics for this. You could check if you "see" the light by trying to peer through the door but DO NOT look directly at it!

If at the incorrect angle it is very difficult to adjust as this is usually done in the factory under controlled conditions and then set in place.

Mostly with replacement shuttles the lens comes set at the correct angle but you would need the one meant for the model dvd drive as they're not all the same.

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Would it be safe to open the drive up aka remove the case and take a video of when it spins up etc?

Thanks I’ll re read this post when I get back to my work bench. Thanks

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@fireaussie

As long as the laser light is not shining directly into your eyes then it would be safe enough but treat it with respect. It's replaceable, your eyes might not be ;-)

Look at it through the viewfinder or screen of the recording device and then turn off the power first after recording before doing anything else

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@jayeff

The disc is spinning and I have confirmed it’s moved. I’ve tried tapping the top of the cd tray whilst the disc is spinning and the disc spins for a lot longer but still comes up unrecognisable.

I’ll attach a few more videos and photos to OP.

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Lubricate the laser rails, clean laser lens, or just replace the laser.

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Are there diagrams for what the laser rails look like or are? Are there guides on how to replace the laser? What should you clean the laser lens with and how?

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@fireaussie laser rails are exactly what it means. Tutorials are all over the web.

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That is not very helpful. But thanks

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Fire Aussie will be eternally grateful.
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