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Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

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black screen after a green screen, display not responding or opening

hello ifixit!

my mom was on call with one of our relatives on her iphone 7 plus when suddenly her phone screen flashed green [the writing on the screen turned green] and then turned black. she could still hear the call going on, but the phone screen stopped responding. we dropped the call, and after a while her phone screen turned off.

we tried doing a cold restart, which didnt work :(

after charging it overnight, it's connected to the ITunes finder thing on my laptop, and it's begun updating. the screen still hasnt opened or responded though, even during putting it in recovery mode.

any help, please? my mom has lots of very sentimental pictures and important stuff on her phone, and we really dont wanna resort to resetting it :(

thanks a million in advance!

(post edited! the itunes didnt work before we let it charge overnight. the haptics came back once it charged)

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Sounds like the screen has failed. You'll need to fit a new screen to get it working again.

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I agree with Nigel, it's almost certainly a dead screen. It could be the backlight on the screen, but that's a moot point since the cure for that is also replacing the screen. Here's the guide you'll need to do the job right.

iPhone 7 Plus Screen Replacement - iFixit Repair Guide

As outlined in the guide, be very careful when moving the home button to the new screen; if it gets damaged it can't be replaced and still have the Touch ID work except by Apple; you'll have to play them full price for a screen replacement to get it working again. The iPhone 7 plus is old enough now that the price for parts has dropped drastically; you can find a screen for under $20 USD on sites like Amazon, eBay and AliExpress.

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cai leg will be eternally grateful.
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