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Battery is not charging while On but charges in turn off

I have recently had the battery in my MacBook upgraded by a third-party service center. The battery appears to be functioning properly according to the Coconut app and system settings. However, when the MacBook is turned on, it displays a message saying "battery is not charging." Interestingly, the battery starts charging when the MacBook Pro is turned off. I'm using the original charger. What might be causing this issue?

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2 Comments:

Can you post a screenshot of what coconut battery is telling you?

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Do an SMC reset or a VRAM reset ( Press hold Cmd + opt + P + R + power button ) do this when shutdown for 10 sec..

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