Skip to main content

A high end laptop, made from Aluminum and Carbon fibre chassis, that Dell manufactured in 2018.

10 Questions View all

New 97w Battery Replacement - Not charging past 47%

Purchased a new battery to replace my current Dell branded 97w battery. The replacement was easy, however the battery is not charging past 47% (first time) and left on over night 18 hours. I did reseat again with not luck. Also, upon removal I performed that CMOS "flea" power clear holding down the power after battery removed for about a minute. Also, thinking this battery might actually be just a little thicker than original a I'm not getting a true click motion on my touchpad. Will most likely return and get a Dell original but thought I would ask here first. Really like what this company is doing and would prefer doing business here.

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Chosen Solution

Hi,

Create a battery report and compare the Design Capacity value versus the Full Charge capacity value.

For a new good battery they should nearly be the same value.

You may just have got a bad battery.

There is a 1 year warranty on the battery so if it is faulty getting a replacement should be no problem. Also explain about the "thickness" and the problem you think it caused. They may have got a bad batch who knows?

Was this answer helpful?

Score 1
Add a comment

Add your answer

Mark Willis will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 1

Past 30 Days: 14

All Time: 132