The iFixit Guarantee

iFixit sells high-quality parts and tools—and we stand behind them. Most are covered by our Lifetime Guarantee, so you have peace of mind. This page explains what is covered, what isn’t, and where to go next if you need help.

For process details:

• Submit a Guarantee Request
• Refund & Return Policies

iFixit Guarantees and Manufacturer Warranties cover parts and tools sold from the US store—if you've ordered from the EU or the UK, check the EU Store Policies or UK Store Policies respectively.

These are the various level of guarantee iFixit offers to cover products sold from iFixit.com and authorized resellers. Claims can be made by contacting iFixit Support.

* Lifetime Guarantee (Full Guarantee)

• This iFixit product is guaranteed to function as long as you have it.

* 1 Year Guarantee (Limited Guarantee)

• This product is guaranteed to function for one year following the date of original purchase. The guarantee period begins on the date the original order is placed, not the date the product was installed or used.

* "As-is"

• This product is guaranteed to be as described on the product page on arrival. If it is defective, let us know and we’ll make it right.

These warranties are backed by a specific product's manufacturer for a stated amount of time. To claim a warranty replacement, you as the purchaser must contact the manufacturer.

A “Lifetime Manufacturer Warranty” may have different terms from iFixit’s Lifetime Guarantee. Please contact the manufacturer for any details.

You must contact the manufacturer directly for a warranty replacement.

In some cases the iFixit Guarantee will extend beyond the Manufacturer Warranty when the Manufacturer Warranty is shorter. Usually in these cases, claims are still made by contacting iFixit Support.

Always refer to the product page for what specific guarantee applies to your product.

Our policy is to honor guarantee claims within the guarantee period, unless the defect is caused by owner/user abuse or negligence or if the product was not used as intended. We may require you to return a product for analysis prior to issuance of a credit or replacement. iFixit is not liable for reimbursing third party costs as we facilitate customers to be able to do repairs themselves to save on labor.

TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, IFIXIT WILL NOT BE LIABLE FOR DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF OR CONNECTED WITH THE USE OR MISUSE OF OUR PRODUCTS.

Some products, like batteries, are designed to be consumed during use. Product pages will tell you what items are designed to be consumed during use. Items like the Pro Tech Toolkit have consumable products that are covered under their own “as-is” guarantee. Those consumables won’t get lifetime guarantee replacement, but the other tools and parts will be covered.

Example: If your iPhone 5 battery replacement fails entirely after a couple months, we’ll replace it. If it loses potency after dozens and dozens of cycles, we won’t.

Another example: If one of the Plastic Opening Tools in your Pro Tech Toolkit breaks in half the first time you use it to pry a connector loose, we’ll replace it. If it loses the ability to pry as precisely as it did the first time after hundreds of uses, we won’t.

We’re always trying to sell better products. That means, from time to time, we upgrade or alter the items in our store. We can’t always provide an exact replacement for a legacy product if we don’t have any more! But we still honor our guarantee and will send an equivalent item as a replacement.

Example: The Pro Tech Toolkit now has much better tweezers than it did in 2011. If your 2011 tweezers fail, we’ll send the current version. Unfortunately, we can’t let you choose which version of the product we send.

In most cases, we will cross-ship guarantee replacements for defective parts and tools. This simply means that we will send you a replacement item and we expect to receive the defective item back.

In some cases, we may require you to ship the failed item back to us before we send your replacement. Shipping costs for guarantee replacements may vary by region. See our Guarantee Request page for details.

To cross-ship, we must have a valid credit card number on file to cover any incidentals. If we do not receive the defective product back after 30 days from the date you receive the replacement, we reserve the right to charge your credit card for the retail price of the non-returned product.

We’ll match your expedited shipping method within 7 days of your receipt of purchase. Afterward, we reserve the right to choose the shipping method we use to send the replacement item.

We guarantee the function of our products, not the appearance.

Example: If the lid on your Mako Driver Kit gets scratched, we won’t send a replacement. But if the bits inside fail, we will.

iFixit and/or the part manufacturer will not cover user error.

• If you lose something from your order, we can't replace it for you.
• If you break a part during installation, iFixit and/or the part manufacturer will not replace it.
• If you accidentally damage the part after installation, iFixit and/or the part manufacturer will not replace it.
• If you damage one component while replacing another in your device, iFixit and/or the part manufacturer are not responsible for replacing that damaged component for you.
• Additionally, if you destroy a tool or tool roll due to misuse, iFixit can’t replace it.
• iFixit and/or the part manufacturer is not responsible for any damage to your device due to improper installation or accidental damage. This includes data loss.

“Manufacturers” means any suppliers/vendors of iFixit including those that we have official partnerships with including Motorola.

Example: If you use a Pro Tech Screwdriver to punch holes in a wall, we won’t replace the driver. If you use a Pro Tech Screwdriver to turn screws and the tip fails, we’ll send a replacement.

Another example: If your replacement iPhone screen stops working a year after you installed it, we'll send a replacement. If you drop your iPhone and the screen shatters, we won't replace the screen.

Our “One Year Guarantee” covers any faults or failures of the item for one calendar year. The guarantee period begins on the date the order was placed, not the date the original item was received or installed.

If your item fails to function in that year, we will offer a replacement at no cost to you, and that replacement will be covered for the remainder of the original item’s guarantee period. A replacement does not refresh or extend the guarantee period.

Our “Lifetime Guarantee” is forever, given your and iFixit’s continued existence.

We reserve the right to require proof of purchase to provide support for products under guarantee.

Before making a claim for a defective part, please test it thoroughly. If a fully-functional item is returned, it is subject to a restocking fee of 15% or $5, whichever is greater. iFixit will replace any defective or malfunctioning part at no charge; if the part is no longer available or ineligible for replacement, we will provide a return label to send back the defective part for a full refund.

To exercise your iFixit guarantee, please contact us and our customer support team will be glad to help you. These warranties give you specific legal rights, and you may also have other rights which vary from state to state. Claim processing may require further documentation, and we reserve the right to request photos or videos in order to process you for a replacement under the guarantee. We'll let you know after the claim is submitted.

Not all parts or sellers are created equal. And sometimes it’s hard to tell apart the good, the bad, and the inconsistent. Our parts quality consistently leads the industry because we have the most robust processes. We’ve spent more than a decade vetting sources and suppliers. Guaranteed parts are rigorously tested and iFixit certified.

Learn more here: iFixit Quality Parts

What are your guarantee policies?
You’re reading them. This page explains the types of guarantees, coverage, and exclusions.

Can I exchange something I ordered?
We don’t process direct exchanges. Please return the item for a refund and place a new order. See Refund Policy.

How do I return something I ordered?
See our step-by-step Refund & Return Policy.

In addition to our commercial guarantees, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to our commercial guarantees, customers in Canada have statutory warranty rights under consumer protection laws.

These rights vary by province and apply independently of the iFixit Guarantee.