Apple's line of MacBook Pro laptops was intended for the professional and power users. The MacBook Pro line includes the MacBook Pro 13" Unibody, MacBook Pro 15", MacBook Pro 15" Unibody, MacBook Pro 17", and the MacBook Pro 17" Unibody.

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Where can I send my MacBook Pro for repair?

My MacBook is not working and I want to send it away for repair. I am not handy and I want it to work. Help!

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Is it under warranty?

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Assuming it's not liquid-damaged, go to an Apple store and tell a "genius" you would like to have the machine sent to Depot for repair. Depot is a company that works closely with Apple, and has the capacity to repair most current Apple laptops for a reasonable fee. I believe the last aluminum Pro I took in ended up being about $330, and it's a comprehensive flat-rate fee which covers all necessary repairs. They also give you an Apple 60 or 90 (I don't remember which) warranty on the work they do. A Depot repair is generally a far better deal than going out and buying the logic board yourself, etc.

Sometimes "genius"es play stupid and deny Depot exists, or claim that for one reason or another a Depot repair is not possible, but I've found that if you're friendly and you specifically request a Depot repair, it's something they generally will let you do. But again, make sure there's no liquid damage, or it will come right back to you unrepaired.

Here's a question: There's a company out there, possibly Depot itself, that has a web page and that lets you go to them directly with this kind of repair...anyone know the name of it? I used to have their page bookmarked, but I've lost track.

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You get a 90 day warranty on hardware following any depot repair.

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I've only seen 60 day warranties on parts from Apple.

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That's a tough question as a lot of us make our living doing just that and usually charge a lot less than Apple. But I've never seen one of us promote themselves. We help YOU repair it here. It may be something that you can fix in 5 minutes with the right information. Why not try asking us about your problem ;-) Maybe save yourself some bucks that you can donate to Haiti relief?

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Don't get me wrong, I'm 100% for people fixing stuff themselves, obviously. I'm just saying that if it's a fried board (a bad assumption on my part, I admit) and it's eligible for Depot repair, that is generally a MUCH cheaper option than any other, plus you get a warranty. And I'm all about the option that makes the most sense, even if that goes against the "do it yourself" philosophy occasionally.

I don't work for Apple...never have, and (probably) never will.

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I don't trust the Apple Authorized Service people outside of the Apple controlled stores. Their fees are not regulated. My local Best Buy, the only Authorized Repair within 120 miles, quoted one of my new customers $1000 to replace a DC IN board on an iBook. This was from a kid with three days of Apple training. I bought the part here for about $35. I replaced the board, repaired the hard drive and upgraded the system and the customer was out the door for about $120. I even reported this to Apple and they said they could do nothing about it.

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Depot seems to be different from a typical Apple Authorized repair center...they work closely with Apple, and this is just a guess, but I have a feeling Apple owns them, or at least tightly controls them. My Apple store friends tell me that Apple has Depot do all the refurbs that Apple sells in the refurb section of the Apple store (the web page Apple store). They do near-perfect work (I've never actually had a problem that I can think of), and their flat rate stuff that I mentioned is a great deal, something like $280 for a MacBook logic board, and $330 for a Pro.

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If you don't what to fix it yourself, here's who to contact it to get it done.

http://rdklinc.com/

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Never mind, he doesn't work with the public. ^$!$, I'll fix it.

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If you want to locate apple authorized service providers you can always go to www.apple.com/buy there is a store locator on the page. Mayer is also right though, depending on what the issue is we may be able to tell you how to fix it from here and at a lot less personal expense. Provided that there is no accidental damage on your mac a depot repair is a flat rate fee roughly around 300-350 dollars.

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