Fix Your Stuff Community Store

Repair information and guides for the minor refresh of the Late 2018 MacBook Air, with the same model number (A1932) and EMC number (3184). This model features a True Tone display and a slightly revised battery.

101 Questions View all

Options

MacBook trackpad and keyboard not working

The keyboard and the trackpad will not work. The pointer in stuck in the left corner and the keyboard doesn’t light up. The computer is still charging and turns on.

Update (04/19/2020)

Update: after a few hours of it being stuck like this my keyboard and trackpad finally started to work again, but the trackpad is still not clicking properly

Answer this question I have this problem too

Is this a good question?

Yes No
Score 1
1 Comment

Can you tell us a bit more, Did you bang or drop your system or did you have a liquid spill into the keyboard/trackpad?

If you didn't damage your system in any way I would bring (ship) the system to Apple for warranty repair.

by

Add a comment

2 Answers

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

Time to get your system to Apple for repairs!

Was this answer helpful?

Yes No
Score 1
Add a comment

Options

This should be covered by Apples’

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Notably, even the new 13- and 15-inch 2019 MacBook Pro models are eligible for the Keyboard Service Program, hinting that the new material used in the revised keyboards may not offer a true fix. The program offers repair and replacement of faulty keyboards for four years after purchase.May 21, 2019

https://support.apple.com/keyboard-servi...

Was this answer helpful?

Yes No
Score 1
Add a comment

Add your answer

Asia Ford will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 6

Past 30 Days: 11

All Time: 1,283