Released June 2012 / Core i7 processor with Turbo Boost / Up to 1 GB DDR5 Video RAM

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Partial ram recognition at 2Gb

I sent a 2012 mbp for repairs, and I'm told that it's fixed, but will only recognize, or work with, 2Gb of ram. That's all the info I have so far. How likely is a logic board to only recognize a minimum of ram? Seems to me that if it sees it at all, it should be able to read different modules as well.

Any ideas would be appreciated!

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Standard RAM: 4 GB Maximum RAM: 16 GB*

Details: 4 GB of RAM is installed as two 2 GB modules, no slots free.

It doesn't sound very "fixed" to me. Sometimes one slot will fail or only be able to take a lessor stick than the max. We both need more information. Are both slots working or just one? What was it sent in for? Was it tested with higher value sticks? What has been tried? How reputable is the repair place? Two gigs may not even allow the machine to operate.

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