The Alcatel One Touch Pop 7 is a tablet that was released in February of 2014. It is identified by the model number P310A or P310X.

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Why is my device not powering on or changing volumes?

I have to push the power button really hard and multiple times in order to get the device to turn on, and my volume buttons do not work at all. I'm worried that soon I will not be able to access my device at all. How can I fix this?

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If the buttons are difficult to press there could be debris inside the case, beneath the buttons that is causing the difficulties. Power off the device before removing the back with a spunger or similar tool. Be careful not to damage the casing of the device. The volume button assembly will be in the top left corner. Use a clean brush of some sort, possibly including an unused toothbrush, to clear away any debris. While the case is open make sure the buttons are loose, but not detached. Replace the case covering and power the device back on, if you can. If the buttons are still not working the problem is the volume button assembly. We will have a replacement guide for this shortly. In the meantime, check out our Troubleshooting Guide.

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I can't get my phone to charge. Something is wrong with the part where it charges, what can I do?

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