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The Kenmore Elite HE3 is a washing machine by Kenmore.

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The unit shut off mid-cycle and now there is no power

Hello. I hope someone can help.

I started a load in my washer this morning as I was walking out the door - something I have done almost every day since we got it. When I returned home, there was no light on indicating that the clothes were clean. I thought maybe the power was out, but the power was on. I checked the circuit breaker and it was fine, but I re-set it just in case. When I checked the washer again, still nothing. No lights. The clothes are locked inside because there is no power to unlock the door. It doesn't look like the cycle ever started because the clothes look dry (never wet). The detergent drained out of the drawer into the unit, but the fabric softener is still in there. All these things lead me to believe that the unit just shut off shortly after I left the house.

My questions are these:

1. Is there a re-set button the the washer itself?

2. Is there a fuse or something that controls the power that I can replace?

3. Has anyone ever had this problem? What did you do?

Thanks so much. I have loved this machine and hope we can fix it.

Answer this question I have this problem too

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Comments:

Mine starts and runs for a few minutes then displays power failure. I reset it several times and still does the same this washer is less than 90 days old.

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It's a 3670 LG front loader

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John mines doing the same thing. I am still looking for a solution. Have you resolved it?

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Mine did the exact same thing and I have work clothes inside and no clue how to get door unlocked!

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This happened to me this morning and my clothes are also locked in! Any solutions??

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2 Answers

Most Helpful Answer

First check your main breaker box and reset the circuit breaker. Have the machine unplugged for 5 minutes when doing this. Then plug it back in. I suspect a short.

UPDATE

Cause 1

User Control and Display Board

To determine if the user control and display board is defective, try pressing the buttons on the control panel. If some of the buttons work, but others do not work, the control and display board might need to be replaced. Additionally, if the display is not working, check the power to the user control and display board. If the user control and display board has power, but it isn’t working, replace it.

Cause 2

Timer

The timer is frequently misdiagnosed—before replacing the timer, first check all of the more commonly defective parts. To determine if the timer is defective, consult your washer’s wiring diagram and use a multimeter to test the timer for continuity.

Cause 3

Line Fuse

The line fuse blows if the washer circuits are overloaded. If the line fuse blows, the washer won’t start. To determine if the line fuse is at fault, use a multimeter to test it for continuity. If the fuse does not have continuity, replace it. In addition, you should investigate and resolve the problem that caused the fuse to blow. Check for shorted out components such as the wires, motor, or drain pump. If you don’t resolve the underlying issue, the new fuse will blow too.

UPDATE 7/12/18

Cause 4

Thermal Fuse

If the washer overheats, the thermal fuse will blow. If the line fuse blows, the washer won’t start. To determine if the thermal fuse is at fault, use a multimeter to test it for continuity. If the fuse does not have continuity, replace it. In addition, you should investigate and resolve the problem that caused the fuse to blow. If you don’t resolve the underlying issue, the new fuse will blow too.

Cause 5

Main Control Board

The main control board might be defective. However, the main control board is rarely at fault for this symptom. Before replacing the main control board, first check all of the more commonly defective parts.

Cause 6

Incoming Power Problem

The electrical outlet may not be getting power. To determine if the outlet is getting power, try plugging something else into the outlet. If the outlet is not getting power, check the home circuit breakers or fuses.

Cause 7

Power Cord

First ensure that power is getting to the electrical outlet. If the electrical outlet is receiving power, but the washer won’t start, the power cord might be defective. However, this is very rare. To determine if the power cord is defective, use a multimeter to test it for the cord for power. If the power cord is not getting power, replace it.

Parts

Cause 8

Door Lock

The door lock secures the washer door shut during operation. Once the washer door is closed, the washer can begin operating. If the washer door is not latched shut, the door switch will prevent the washer from operating. If the door lock is defective, the washer will not spin or start. The door lock can fail either mechanically or electrically. Inspect the door lock for damage. If the door lock is damaged or does not latch properly, replace it. To determine if the door lock has failed electrically, consult your washer’s wiring diagram and use a multimeter to test each of the door lock switches for continuity.

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Hi there. Thank you for your answer! :-)

I had checked the circuit breaker (the washer/dryer breaker seemed fine), re-set circuit breaker just in case, checked the outlet (power is fine), and then left my question here.

And, because I saw a suggestion on another message board, I left the machine unplugged for five minutes, plugged it back in and listened for a "click" sound. Did not hear a click.

Does that information cause you to have any other suggestions?

Thanks again for your help.

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@jjd93 Julie, the 5 minutes was my first suggestion. I have added other possible causes to my original answer

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Having a same problm .i put my clothes in and turn it on suddenly it’s goes off.thn I try to put it on but main panel display not getting any power.all other switches are working .i wait fr 5 mins but tht same problm .my machine company made is Hoover

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Julie Duregger will be eternally grateful.
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