The Kenmore Elite HE3 is a washing machine by Kenmore.

505 Questions View all

stuck door with heavy load

Ever since, I did a heavy wash load. I get a stuck door occasionally. I've tried unplugging it and letting the washer/computer reset or recover overnite. But then the door locks again.

Any ideas here?

Answered! View the answer I have this problem too

Is this a good question?

Score 1

Comments:

Is it just sticking, if so can you tell where? Is it locking electronically?

by

It looks like an electronic issue. The error code seen is "DL".

Thanks for responding!

by

Add a comment

5 Answers

Chosen Solution

First unplug the machine and then replug it. Next take the detergent drawer out and move the flap in the back with your finger. Please let us know so we can continue or helps others with this.

UPDATE

Door Lock Error

A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error. Check or repair the following:

Door Lock Mechanism broken or removed from the Door

Check Door Lock/Switch Assembly

Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)

Door Lock/Switch Assembly Failure

Here's a list of the parts and where to get them: http://www.repairclinic.com/Appliance-Pa...

Was this answer helpful?

Score 6

Comments:

I've done that and continue to have an issue. I also manually released the latch tonight but still receive the error code. Any other suggestions? Thank you!

by

Take off the lower front panel, unscrewed the bypass filter and check around the drain impeller.

by

unscrewed bypass and drained out water. Nothing peculiar around the impeller. Hmm..what next?

by

Thanks. We'll update a bit later re: this issue

by

Add a comment

The iFixit guide I'm working on explains how to clean or replace the door lock relay, which is the cause of some of the F-DL errors.

Repairing Kenmore Elite HE3 Washer Control Board Relays

Could I ask you a favor? Before you follow the whole guide and replace the relay, could you please try something? Remove the top panel of the washing machine, and tap the grey control box (hanging in the back) with a screwdriver, then see if the F-DL error goes away. This is something we did as a temporary measure while the problem was getting progressively more frequent.

I'd like to know if tapping it works, as that might be a good diagnostic check someone could do before going the whole 9 yards to unsolder the relay.

Thanks in advance,

John

Was this answer helpful?

Score 1

Comments:

+ why not?

by

Add a comment

Thanks for all your help. Moral of the story - don't trust the error messages. Had a technician come out and the door latch was fine. Here is the laundry list of what was wrong this washer

- inner & outer drums needed replacement

- bearings and suppport pulley needed replacement

- control needed replacement

- *HE detergent highly recommneded by technician.

Was this answer helpful?

Score 0
Add a comment

Here is the problem. FYI: don't trust the error messasges. The door latch was not the problem.

Here is the laundry list of the problems with the washer

- inner & outer drums need replacement

- bearings and support need replacement

- control panel need replacement

-* technician highly recommended using HE base detergent.

Thanks all for your help!!

Was this answer helpful?

Score 0

Comments:

Quite the list! Can you tell (or did the repairman say) why the bearings failed? I wonder if the overflow of excessive suds from using non-HE detergent caused corrosion of the bearings. Regardless of the reason, damaging the bearings would lead to vibrations or metal-on-metal grinding that would damage the supports and drums.

by

Add a comment

my washing machine door is stuck...with a load of laundry inside. can the panels be removed if the door won't open??

Was this answer helpful?

Score 0

Comments:

Please start a new question. Thanks

by

Yes, the panels can be removed even if the door is latched. If you remove the bottom panel, you can reach up the right side behind where the door normally opens, and feel for a ring about the size of a key-ring. Pull it down and the door will open.

by

Add a comment

Add your answer

Paul will be eternally grateful.
View Statistics:

Past 24 Hours: 2

Past 7 Days: 8

Past 30 Days: 23

All Time: 8,646