A television game console produced by Sony Computer Entertainment, first announced February 20, 2013 and released November 15, 2013.

503 Questions View all

About update for ps4

The ps4 won't do anything says it needs a update of 3.11 or newer I've done this over an over with USB an I've tried internet it goes Thur all the steps an says it will be updated as soon as it restarts as soon as it restarts its bk as if I never did update I've done this for many days now an I've called support who had me try it in safe mode an it still doesn't work I nd to know how to fix this as my son uses it an is very ill most the time I just don't understand why a game system cost so much an you can't even update it

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

2 Answers

Chosen Solution

If you're unable to get it to restore or update, then you may want to consider replacing the hard drive and then applying the update to the new hard drive. However, I only recommend this as a last resort option.

Was this answer helpful?

Score 0

Comments:

I was able to restore by going in safe mode thanks

by

Add a comment
Most Helpful Answer

Have you tried a factory reset? Maybe the current software has corrupted and needs to be wiped before it'll accept the update. I'd try that out first.

Was this answer helpful?

Score 1

Comments:

How do you do that?

by

https://www.playstation.com/en-us/suppor...

Scroll down the page until you see the heading that says:

Perform a New Installation of the System Software

by

Thank you so much after reading your 1st comment I YouTube it an got it works perfectly now thank you so much for your help

by

Add a comment

Add your answer

theresa gay will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 90