This is the first generation of Amazon Fire TV (model CL1130), released on April 2, 2014. It is a powerful media streaming and gaming device that allows the user to stream digital audio/video content to a high-definition television as well as play video games.

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Why can’t I get internet access with a wired Ethernet cable?

When I try to connect to the internet using a wired Ethernet cable connection, the Amazon Fire TV will act as if there is no internet connection. What can I do to fix this problem?

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There could be a couple reasons for the Internet connectivity problems. Maybe the Ethernet cable is not correctly connected, or the router is not providing Internet access. Maybe it's also a hardware problem, in which the Ethernet input port may be damaged. For more information, visit

Amazon Fire TV Troubleshooting

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